Claims Service Specialist: Elevate Customer Experience

TAL Australia; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

TAL Australia is seeking a Claims Service Consultant to support customers through the claims process, ensuring high-quality service and adherence to regulatory standards. The role requires exceptional customer service and strong communication as well as collaborative skills. Successful candidates will have experience in the Financial Services or Insurance industry, and be committed to compliance and continual service improvement.

A diverse and inclusive workplace, TAL encourages applications from people with varied backgrounds. The company has been recognized as an Employer of Choice for Gender Equality.

Qualifications

• Exceptional customer service skills to meet agreed service standards.
• Well-developed interpersonal and communication skills.
• Ability to build rapport and demonstrate empathy with customers.
• Excellent analytical skills and high attention to detail.

Responsibilities

• Respond to inbound and make outbound customer calls.
• Accurately record and maintain claim information.
• Communicate effectively with customers and internal stakeholders.
• Adhere to external regulations and industry requirements.
• Collaborate with teams across TAL Claims.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Problem-solving skills

Attention to detail

Relationship management

Negotiation skills

Education

Experience in Financial Services/Insurance

Tools

MS Office suite

Job description

TAL Australia is seeking a Claims Service Consultant to support customers through the claims process, ensuring high-quality service and adherence to regulatory standards. The role requires exceptional customer service and strong communication as well as collaborative skills. Successful candidates will have experience in the Financial Services or Insurance industry, and be committed to compliance and continual service improvement.

A diverse and inclusive workplace, TAL encourages applications from people with varied backgrounds. The company has been recognized as an Employer of Choice for Gender Equality.