Claims & Data Insights Officer

Victorian Government; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Victorian Government in Melbourne is seeking a claims-focused professional to build robust relationships with internal teams and external agencies, guiding the claims process with careful analysis and policy-backed reporting.

The role emphasizes continuous improvement, flexibility to adapt to priorities, and practical support to management, contributing to safer, more efficient outcomes for the community.

Qualifications

• Dedication to evidence-based decision making and clear reporting.
• Ability to interpret guidelines, assess claims and make informed decisions.
• Experience with process improvement and policy-driven insights is desirable.

Responsibilities

• Builds strong relationships with internal and external stakeholders and agencies.
• Supports continuous improvement of claims processes and responds to emerging priorities.
• Provides practical support to management in day-to-day operations.

Skills

Critical thinking

Problem solving

Data, policy & research

Stakeholder engagement

Collaborative teamwork

Education

Relevant tertiary degree in business, engineering or public policy

Job description

Victorian Government in Melbourne is seeking a claims-focused professional to build robust relationships with internal teams and external agencies, guiding the claims process with careful analysis and policy-backed reporting.

The role emphasizes continuous improvement, flexibility to adapt to priorities, and practical support to management, contributing to safer, more efficient outcomes for the community.