Remote-Ready Claims Operations & Insights Specialist

IAG; Sydney; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation 13%

Annual leave 20 days + 5 MyLeave

Work from home flexibility

Insurance discounts

Partner discounts

Parental leave 20 weeks

Learning & development

Resumo da oferta

IAG in Australia and New Zealand is hiring a Claims Operations Support to turn complex data into meaningful insights that improve outcomes for customers and the business. This permanent, full-time role can be based in Gadigal Country (Darling Park, Sydney), Naarm (Melbourne) or Meanjin (Brisbane) and offers exposure to performance reporting, dashboards and automation initiatives.

You’ll develop and deliver insights, analyse claims and telephony performance data, create timely dashboards, and

Qualificações

• Experience in project management, operational delivery or data-driven environments.
• Strong analytical, interpretation and problem-solving skills with the ability to translate data into meaningful insights.
• Experience collecting, analysing and reporting operational performance data to inform business decisions and identify trends, opportunities and operational improvements.

Responsabilidades

• Develop and deliver meaningful performance reporting and insights that support operational priorities and strategic decision making.
• Analyse claims and telephony performance data to identify trends, risks, opportunities and improvement actions.
• Create dashboards and reporting tools that provide timely, actionable insights to leaders and stakeholders.
• Lead and support projects and business improvement initiatives that enhance operational efficiency and customer outcomes.
• Partner with claims leaders and business stakeholders to drive continuous improvement and evidence-based decision making.
• Contribute to automation and AI-enabled initiatives that simplify reporting and optimise operational processes.
• Support governance, operational controls, and process documentation to ensure efficient day-to-day operations.
• Promote sound risk management practices and help embed a strong risk culture across the team.

Conhecimentos

Project management

Operational delivery

Data-driven decision making

Analytical skills

Stakeholder engagement

Communication skills

Descrição da oferta de emprego

IAG in Australia and New Zealand is hiring a Claims Operations Support to turn complex data into meaningful insights that improve outcomes for customers and the business. This permanent, full-time role can be based in Gadigal Country (Darling Park, Sydney), Naarm (Melbourne) or Meanjin (Brisbane) and offers exposure to performance reporting, dashboards and automation initiatives.

You’ll develop and deliver insights, analyse claims and telephony performance data, create timely dashboards, and