Claims Compilation Officer

Department of Transport & Planning Victoria; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Department of Transport & Planning Victoria in Melbourne is seeking a Claims Compilation Officer for a fixed-term role until 30 June 2027. You will manage property insurance and DRFA claims arising from recent floods and storms, assessing and compiling claims to meet requirements.

You will build strong relationships with internal and external stakeholders, provide accurate advice to management, and support ongoing improvements to claims processes while adapting to emerging priorities and risks.

Qualifications

• Relevant tertiary degree or extensive relevant experience.
• Experience in insurance claims or process management is desirable.
• Ability to interpret guidelines, analyze evidence and advise management.

Responsibilities

• Manage property insurance and DRFA claims arising from disasters.
• Assess claims to meet departmental requirements and provide accurate advice.
• Build strong relationships with internal and external stakeholders.
• Support continuous improvement of claims processes.

Skills

Critical thinking

Data analysis & reporting

Process improvement

Stakeholder engagement

Cross-team collaboration

Education

Bachelor's degree in business, engineering or public policy

Extensive relevant experience

Job description

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027

The Claims Compilation Officer manages property insurance and Disaster Recovery Funding Arrangements (DRFA) claims arising from natural disasters affecting Victoria’s arterial road network since the October 2022 floods and storms. The role assesses and compiles claims to meet departmental requirements and provides accurate advice to management.

The role builds strong relationships with internal and external stakeholders, including agencies and contractors, and works collaboratively within the claims team. It also supports continuous improvement of claims processes, responds flexibly to emerging priorities and risks, and provides practical support to management as required.

Whatwe’relooking for

You’resomeone who:

• Applies sound critical thinking and problem-solving skills to assess claims, interpret guidelines, analyse evidence and make informed decisions.
• Uses data, policy and research to develop clear, accurate reports, advice and insights that support sound decision-making.
• Identifies opportunities to improve processes, encourages innovation and uses feedback to strengthen quality, efficiency and outcomes.
• Builds constructive stakeholder relationships, communicates clearly and influences others to achieve successful outcomes.
• Works collaboratively across teams, shares knowledge and focuses on achieving positive outcomes for the community.

Qualifications and experience

You’llbring:

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience. (Desirable)
• Experience in insurance claims or general process management would be beneficial. (Desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Monday, 26th October 2026.

For further information about the role, please contact Holly Renata, Insurance Coordinator, at ************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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