Disaster Claims & DRFA Data Analyst

Department of Transport & Planning Victoria; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Department of Transport & Planning Victoria in Melbourne is seeking a Claims Compilation Officer for a fixed-term role until 30 June 2027. You will manage property insurance and DRFA claims arising from recent floods and storms, assessing and compiling claims to meet requirements.

You will build strong relationships with internal and external stakeholders, provide accurate advice to management, and support ongoing improvements to claims processes while adapting to emerging priorities and risks.

Qualifications

• Relevant tertiary degree or extensive relevant experience.
• Experience in insurance claims or process management is desirable.
• Ability to interpret guidelines, analyze evidence and advise management.

Responsibilities

• Manage property insurance and DRFA claims arising from disasters.
• Assess claims to meet departmental requirements and provide accurate advice.
• Build strong relationships with internal and external stakeholders.
• Support continuous improvement of claims processes.

Skills

Critical thinking

Data analysis & reporting

Process improvement

Stakeholder engagement

Cross-team collaboration

Education

Bachelor's degree in business, engineering or public policy

Extensive relevant experience

Job description

Department of Transport & Planning Victoria in Melbourne is seeking a Claims Compilation Officer for a fixed-term role until 30 June 2027. You will manage property insurance and DRFA claims arising from recent floods and storms, assessing and compiling claims to meet requirements.

You will build strong relationships with internal and external stakeholders, provide accurate advice to management, and support ongoing improvements to claims processes while adapting to emerging priorities and risks.