Claims Coordinator

Magna Constructions Pty Ltd; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Magna Constructions Pty Ltd in Brisbane is seeking a proactive Claims Assistant / Case Manager to join our growing team. You will own a portfolio of insurance building claims from start to finish, coordinating with insurers, clients, trades and internal teams to keep timelines and outcomes on track.

This hands-on role requires strong organisation, clear communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in insurance building, claims management, or construction coordination.
• Strong organisational skills and the ability to manage competing priorities.
• Clear, confident communication skills.
• Solutions-focused mindset with strong attention to detail.
• Ability to build strong relationships with clients, trades, and insurers.

Responsibilities

• Manage a portfolio of insurance building claims end-to-end
• Liaise with insurers, clients, trades, and internal teams
• Coordinate schedules, updates, and job progress with stakeholders
• Ensure compliance with insurer requirements and internal processes
• Identify risks, delays, or issues early, and take action to resolve them
• Maintain accurate, up-to-date job records and documentation

Skills

Insurance claims

Construction coordination

Organisational skills

Communication skills

Relationship building

Job description

Claims Assistant / Case Manager – Join a Growing Team

Brisbane

Full-time | Office-based

About Us

Magna Constructions Pty Ltd is a leading residential and commercial construction company specialising in insurance building repairs, reinstatement and restoration services across multiple states.

Our experienced team delivers building repair and restoration solutions for a wide range of insured events, including flood, fire, water damage, mould and catastrophic storm damage. We work closely with insurers, loss adjusters, customers, contractors and other key stakeholders to deliver quality outcomes while providing a high level of service throughout the claims and repair process.

Be part of something new in Brisbane

Magna has established offices in Sydney, Melbourne and Adelaide and Brisbane is our next. We’re building our Brisbane team from the ground up and the people who join us now will be involved from the very beginning, helping to build something new. You’ll have a genuine voice in how the office takes shape and grows and the chance to contribute ideas to our systems and processes, which we’re always developing and improving.

Culture is a big part of who we are. Magna is known for its supportive, team-focused environment and we’re looking for people who will help carry that culture into our Brisbane office.

As the branch grows, so will the opportunities for those who grow with it and we’re committed to supporting your development as the office expands. You’ll have the backing of an established, successful multi-state business, along with the variety that comes from working across a broad range of claims and projects in a growing team.

If you’re driven and motivated and want to help build a business rather than just work in one, we’d love to hear from you.

About the Role

This is a hands-on, end-to-end role where you’ll take ownership of a portfolio of insurance claims from start to finish.

You’ll be the engine behind each job, keeping timelines on track, stakeholders aligned, and outcomes moving forward. If you like being across everything and making things happen, you’ll thrive here.

Key Responsibilities

• Manage a portfolio of insurance building claims end-to-end
• Liaise with insurers, clients, trades, and internal teams
• Coordinate schedules, updates, and job progress across all stakeholders
• Ensure compliance with insurer requirements and internal processes
• Identify risks, delays, or issues early, and take action to resolve them
• Maintain accurate, up-to-date job records and documentation

About You

You’re organised, proactive, and take ownership of your work. You’re comfortable in a fast-paced environment and know how to keep multiple moving parts under control.

• Experience in insurance building, claims management, or construction coordination
• Strong organisational skills and the ability to manage competing priorities
• Clear, confident communication skills
• A solutions-focused mindset with strong attention to detail
• The ability to build strong relationships with clients, trades, and insurers

Why Join Us?

• Be part of a growing business with genuine career progression
• Work in a supportive, collaborative, and down-to-earth team
• Opportunity to shape your role and improve processes
• Competitive salary based on experience