Claims Officer - Storm Support Services

Storm Support Services Pty; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full‑time Brisbane office role

Supportive team environment

Structured onboarding and training

Clear performance expectations

Team events and culture focus

In-house Mindset Coach

Career development opportunities

Job summary

Storm Support Services Pty in Brisbane is seeking an Internal Claims Officer to own a portfolio of active property insurance claims. You will coordinate with clients, insurers and our team to move each file forward, ensuring documentation is complete and actions are tracked in our CRM.

The role focuses on ownership, problem-solving and delivering timely outcomes, with a full-time Brisbane office base, onboarding, and ongoing training to support your development and success.

Qualifications

• Previous experience in insurance claims or claims management is preferred.
• Ability to communicate with clients, insurers and internal teams clearly.
• Strong organisational and time-management skills are essential.

Responsibilities

• Manage a portfolio of active property insurance claims.
• Maintain regular, professional communication with clients throughout the claim.
• Liaise with insurers, assessors, trades and internal departments.
• Proactively follow up outstanding actions and insurer requirements.
• Coordinate inspections, reports, quotes and supporting documentation.
• Maintain accurate CRM records.
• Identify stalled claims and take action to progress them.
• Ensure follow-ups and claim activities are completed within timeframes.
• Assist clients in understanding the claims process and next steps.
• Work closely with internal management and assessment teams to resolve issues.
• Maintain a high standard of professionalism, compliance and customer service.

Skills

Strong communication

Organisation

Ownership

Attention to detail

Problem solving

Confidence

Tech skills

Teamwork

Attitude

Tools

CRM systems

Job description

$70,000 base + commissions | OTE $80,000–$90,000+

Are you organised, confident and capable of keeping multiple moving pieces under control?

Storm Support Services is looking for an Internal Claims Officer to join our Brisbane team and take ownership of a portfolio of active property insurance claims.

This is not a traditional administration role. You’ll be responsible for progressing claims, communicating with clients and insurers, coordinating required documentation and inspections, and ensuring every claim under your management continues moving toward an outcome.

If you enjoy solving problems, communicating with people and taking ownership of your work, this could be a great fit.

What’s On Offer?

• $70,000 base salary + commissions, with OTE of approximately $80,000–$90,000+

• A full-time, Brisbane-based office role

• A high-energy and supportive team environment

• Structured onboarding, systems and ongoing training

• Clear expectations, performance measures and opportunities to develop

• Team events and a strong focus on culture and accountability

• Access to an in-house Company Mindset Coach supporting personal and professional development

• Opportunity to build valuable experience across property insurance claims and claims management

About Storm Support Services

Storm Support Services is an award-winning independent claims management business specialising in hail-damaged properties.

We assist property owners throughout the insurance claims process, from the initial assessment through to claim progression and resolution.

Our team works across assessing, claims management, administration and lead generation, with a strong focus on communication, accountability, integrity and achieving positive outcomes for our clients.

We’re continuing to grow and are looking for people who want to contribute, improve and take genuine ownership of their role.

About the Role

As an Internal Claims Officer, you will manage a portfolio of active insurance claims and be responsible for keeping those claims progressing.

You will act as a key point of contact between the client, insurer and our internal team, ensuring actions are followed up, documentation is completed and claims do not unnecessarily stall.

Your day may involve speaking with a homeowner about the status of their claim, following up an insurer for an outstanding decision, coordinating documentation or inspections, reviewing claim progress in our CRM, and identifying what needs to happen next to move a file forward.

The role suits someone who is comfortable taking responsibility for outcomes rather than simply completing assigned administrative tasks.

Key Responsibilities

• Manage a portfolio of active property insurance claims

• Maintain regular and professional communication with clients throughout their claim

• Liaise with insurers, assessors, trades and internal departments

• Proactively follow up outstanding actions and insurer requirements

• Coordinate inspections, reports, quotes and supporting documentation where required

• Maintain accurate and detailed CRM records

• Identify stalled claims and take action to progress them

• Ensure follow-ups and claim activities are completed within expected timeframes

• Assist clients in understanding the claims process and next steps

• Work closely with internal management and assessment teams to resolve issues

• Maintain a high standard of professionalism, compliance and customer service

What We’re Looking For

Previous experience in insurance claims, claims management, insurance administration, property, construction or a similar client-focused environment will be highly regarded.

More importantly, we’re looking for someone who demonstrates:

• Strong communication skills – confident speaking with clients, insurers and internal stakeholders

• Organisation – able to manage a large number of active files and competing priorities

• Ownership – you follow things through rather than waiting to be reminded

• Attention to detail – accurate notes, documentation and follow-up matter

• Problem-solving ability – you look for the next action required to move a claim forward

• Confidence – comfortable having professional and occasionally challenging conversations

• Technology skills – confident working with CRM systems and standard business software

• Teamwork – able to work collaboratively while remaining accountable for your own portfolio

• Attitude – ambitious, proactive, coachable and interested in developing professionally

Who This Role Will Suit

You’ll likely enjoy this role if you are someone who:

• Likes being busy and having responsibility

• Enjoys dealing with people and solving problems

• Gets satisfaction from progressing work through to completion

• Can remain organised when managing multiple priorities

• Wants clear expectations and accountability

• Prefers a fast-moving environment over a slow corporate setting

• Wants the opportunity to develop within a growing business