Claims Consultant - Strata & Underwriting

CHU; Australia; Hybrid; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Superannuation matching

Paid leave days

Parental leave

Volunteer day

Wellbeing initiatives

Study assistance

Travel Insurance

Life Insurance

Job summary

CHU in Australia seeks a Claims Consultant to manage strata claims end-to-end, delivering a Concierge service and high-quality customer experience. The role is offered on a 12-month Fixed Term Contract basis and sits within our Claims Team.

You will handle portfolio claims, provide timely reporting to Claims Managers, support cross-branch workloads, and contribute risk insights to Underwriting. Relevant claims experience and strong organisational skills are essential.

Qualifications

• Minimum 2 years property claims experience, preferably strata.
• Sound knowledge of claims operations and quality service standards.
• Demonstrated ability to work with loss adjusters, repairers, brokers and strata managers.

Responsibilities

• Manage a portfolio of strata claims within agreed timeframes.
• Provide a Concierge claims service on every claim.
• Support Claims Managers with regular and accurate reporting.
• Assist with overflow of claims matters from other branches.
• Provide risk insights to Underwriting team.

Skills

Customer service

Analytical thinking

Time management

Organisational skills

Education

ANZIIF Cert IV or equivalent

Job description

CHU in Australia seeks a Claims Consultant to manage strata claims end-to-end, delivering a Concierge service and high-quality customer experience. The role is offered on a 12-month Fixed Term Contract basis and sits within our Claims Team.

You will handle portfolio claims, provide timely reporting to Claims Managers, support cross-branch workloads, and contribute risk insights to Underwriting. Relevant claims experience and strong organisational skills are essential.