Claims Consultant

Marsh; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Marsh is seeking a Claims Consultant to join the Echelon Claims team in Melbourne, VIC. This hybrid role requires in-office presence at least three days per week and focuses on liability claims for Local Government clients.

The successful candidate will manage end-to-end claims processes, conduct reserving and investigations, and negotiate with third parties, while building client and stakeholder relationships.

Qualifications

• Excellent verbal and written communication skills.
• Ideally someone with more than a year experience in insurance claims.
• A strong customer service approach.
• Relevant tertiary qualifications, such as Law, or Business/Commerce.

Responsibilities

• Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims.
• Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties.
• Build and maintain rapport with clients.
• Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.

Skills

Communication skills

Customer service

Time management

Autonomy

Education

Law or Business/Commerce

Tools

Microsoft Office Suite

Job description

Company: Marsh

We are seeking a talented individual to join our Echelon Claims team at Marsh . This role will be based in Melbourne, VIC . This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Claims Consultant , your role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

This is a fantastic opportunity for a soon-to-be graduate, recent graduate with a law degree, or someone with less than a year experience in general insurance claims.

We will count on you to:

• Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims;
• Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties;
• Build and maintain rapport with clients;
• Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.

What you need to have:

• Excellent verbal and written communication skills.
• Ideally someone with more than a year experience in insurance claims
• A strong customer service approach;
• Relevant tertiary qualifications, such as Law, or Business/Commerce

What makes you stand out:

• Strong administration and organizational skills, with proficiency in Microsoft Office Suite.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Motivated self-starter who can work autonomously and as part of a team.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.