Claims Consultant

Marsh; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Supportive leadership

Job summary

Marsh in Adelaide, SA, is seeking a Claims Consultant to join the local claims team. This hybrid role requires three days per week in the office at the Adelaide office.

You will work with councils, claimants, lawyers and assessors to provide claims handling support and timely resolution. You will contribute to a collaborative environment with focus on risk advice and civil liability matters, while building relationships with internal and external stakeholders.

Qualifications

• Well-developed written and verbal communication skills.
• Experience managing claims processes from inception to finalisation (not essential).
• Strong advocacy, negotiation and analytical skills.
• Data processing, analysis and reporting skills.
• Ability to work independently within a team.

Responsibilities

• Undertake technical claims administration including gathering information, determining claims and processing payments.
• Support timely claims resolution and risk advice for civil liability matters.
• Build and maintain relationships with external and internal stakeholders.
• Provide administrative and claims management support to meet service standards and team objectives.
• Support onsite client servicing and ad hoc tasks as required.

Skills

Claims administration

Negotiation

Analytical skills

Data processing & reporting

Communication

Education

Legal qualification (preferred)

Job description

Company: Marsh

Description

We are seeking a talented individual to join our Claims team at Marsh in Adelaide, SA. This role will be based in our Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.

JLT Risk Solutions is the appointed Scheme Manager to the Local Government Association Mutual Liability Scheme in South Australia. The team manages claims, provides risk advice and supports Local Government members with civil liability matters. As a Claims Consultant, you will work with members, claimants, lawyers and assessors to provide claims handling support, advice and timely resolution of matters.

We will count on you to:

• Undertake technical claims administration, including gathering information, determining claims, preparing correspondence, calculating settlements and processing payments
• Support the delivery of timely claims resolution and risk advice for civil liability matters
• Build and maintain effective working relationships with external and internal stakeholders
• Provide administrative and claims management support to help meet service standards and team objectives
• Support onsite client servicing and other ad hoc tasks as required

What you need to have:

• Well-developed written and verbal communication skills, with the ability to communicate effectively with Councils, claimants, lawyers, assessors and other parties
• Experience managing claims processes from inception through to finalisation but not essential (ability to train on the job)
• Strong advocacy, negotiation and analytical skills
• Data processing, analysis and reporting skills
• Ability to focus on detail and work independently within a committed team environment
• Legal qualification preferred but not essential

What makes you stand out:

• Experience supporting local government, civil liability or scheme-based claims
• Familiarity with risk advice or claims handling in a public sector environment
• A client-focused approach and the ability to manage multiple stakeholders

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.