Claims Consultant

Marsh; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Marsh Australia seeks a Claims Consultant to join the Claims team in Sydney. This hybrid role requires you to work in the office at least three days per week and is a 12-month fixed-term employment.

You will manage a portfolio of general insurance claims for Local Government clients, focusing on liability. You’ll handle reserving, investigations, and cost management while building strong client and broker relationships.

Qualifications

• 3+ years of experience in claims.
• Good written and oral communication skills.
• Strong customer service approach.
• Ability to stay calm under pressure and work flexibly.
• Eligibility to work in Australia.
• Open to candidates new to the industry; salary depends on experience.

Responsibilities

• Manage end-to-end processes for a mixed portfolio of Public Liability, Professional Indemnity and Property claims.
• Conduct accurate reserving, claims investigation, manage costs, and negotiate with third parties.
• Build and maintain rapport with clients.
• Foster relationships with brokers, underwriters, reinsurers and internal stakeholders.

Skills

Claims handling

Communication skills

Customer service

Calm under pressure

Education

ANZIIF studies

Law / Business studies (advantage)

Job description

We are seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant. This role will be based in our Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office. This is an initial 12-month Fixed term employment.

This role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

We will count on you to:

• Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims;
• Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties;
• Build and maintain rapport with clients;
• Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.

What you need to have:

• 3+ years of experience in claims;
• Good written and oral communication skills;
• A strong customer service approach;
• The ability to remain calm under pressure and be able to work flexibly when required;
• The ability to work in Australia.
• We are open to receiving applications from candidates new to the industry, as well as experienced candidates. Salary will be dependent on experience.

What makes you stand out:

The following, while not required, would be highly regarded:

• Previous experience managing public liability / casualty claims;
• Relevant tertiary qualifications, such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies;
• Previous client facing experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.