Claims Advocate & Settlement Strategist

Clearlake Insurance Brokers; Australia; On-site; AUD 70,000 - 110,000; Full time

Job summary

Clearlake Insurance Brokers in Australia is seeking a skilled Claims Advocate to deliver high quality technical guidance from initial notification to final settlement, always prioritising the client’s best interests. You will advocate on policy coverage, interpret indemnity denials, and drive settlements on behalf of clients.

The role requires coordinating with solicitors, loss adjusters, investigators, and brokers, while managing multiple client portfolios and producing routine claims reports

Responsibilities

• Provide high quality technical advice and support to clients, from initial notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
• Provide expert guidance on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.
• Drive the settlement negotiation process and negotiate on behalf of the client.
• Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.
• Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.
• Respond to queries from brokers and clients.
• Conduct meetings and liaise with clients, insurers, claimants, and external providers.
• Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.
• Prepare routine claims reports including claims trends analysis and summaries for the client and broker.
• Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim.
• Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

Job description

Clearlake Insurance Brokers in Australia is seeking a skilled Claims Advocate to deliver high quality technical guidance from initial notification to final settlement, always prioritising the client’s best interests. You will advocate on policy coverage, interpret indemnity denials, and drive settlements on behalf of clients.

The role requires coordinating with solicitors, loss adjusters, investigators, and brokers, while managing multiple client portfolios and producing routine claims reports