Claims Advisor

Suncorp Group; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Job summary

Suncorp Group is seeking a Claims Advisor based in Canberra to manage a portfolio of MAI claims arising from motor vehicle accidents. You will deliver exceptional customer service while driving commercial outcomes, ensuring timely settlement and appropriate rehabilitation for claimants.

You will collaborate with medical providers, internal teams, and external bodies to resolve claims, assess needs, and maintain compliance with ACT MAI requirements. Strong communication and empathy are essential.

Qualifications

• Experience with MAI or personal injury claims is preferred.
• Ability to communicate clearly with claimants, providers and teams.
• Demonstrated empathy and compassion for customers.
• Strong written and administrative skills to manage each claim.

Responsibilities

• Manage a portfolio of MAI claims for motor vehicle accident injuries.
• Facilitate customer recovery and resolve claims quickly and effectively.
• Provide exceptional customer service and collaborate with internal teams.
• Assess treatment and rehabilitation needs for claims.
• Ensure compliance with legislative timeframes and internal policies.
• Support settlement calculations and negotiations with lawyers/Claims teams.

Skills

AMI claims experience

Personal injury claims

Communication skills

Empathy for customer

Administrative skills

Negotiation

Integrity

Resilience

Job description

Claims Advisor

This role is based in Canberra on a Permanent full-time basis. You will manage a portfolio of MAI claims, providing support to customers who have been injured in a motor vehicle accident.

Job Description

Suncorp Group is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes. Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support while finding outcomes that get their lives back on a healthier, happier path.

What You’ll Do

• Manage a portfolio of MAI claims for customers who have sustained a physical or psychological injury as a result of a motor vehicle accident
• Proactively work to facilitate the recovery of customers and resolve claims within the earliest possible timeframes whilst achieving an optimal outcome
• Provide an excellent level of customer service by working with customers, team members and medical providers to find solutions consistent with their needs and the business objectives
• Assess claims for reasonable and appropriate treatment and rehabilitation needs
• Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
• Continually assess the Quantum and Estimate of claims utilising the evidence available
• Calculate settlement offers, negotiate settlements and attend settlement conferences or hearings with lawyers and Counsel
• Utilise and collaborate with Injury Management Advisor and Technical Advisor
• Utilise and collaborate with relevant internal business areas (e.g. Fraud and Investigations, Sharing & Recoveries, Resolution Services) to discuss and action plan file direction

Skills & Experience

• Previous AMI claims or personal injury claims experience with a track record for delivering results would be highly regarded, as would Allied Health and/or legal experience
• Ability to demonstrate compassion and empathy for the customer
• Excellent communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams
• Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the ACT MAI scheme and legislation
• Resilient in nature
• Strong commitment and a high degree of integrity to help meet and exceed customer expectations

Benefits

• Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] or a confidential co