Claims Admin Assistant - Hybrid, Growth Path

Crawford and Company; Brisbane; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working arrangements

Ongoing learning and development

Job summary

Crawford and Company in Brisbane is seeking an Administration Assistant to support our Specialty Services team and Loss Adjusters across various specialist claims. The role suits an organized, detail-focused administrator who thrives in a fast-paced professional environment.

You will manage new claims, prepare reports, handle inquiries, and provide diary management while contributing to compliance and records across the wider team.

Qualifications

• Previous experience in administration, legal administration, insurance administration or a similar professional environment.
• Strong attention to detail, accuracy and document formatting skills.
• Excellent written and verbal communication skills.
• Strong organisation and time management skills, with the ability to manage competing priorities and deadlines.
• Confident using Microsoft Office 365 and multiple systems.

Responsibilities

• Registering new claims and maintaining accurate claim files and systems
• Preparing and formatting reports, correspondence and client documentation
• Managing incoming enquiries via phone and email
• Providing diary management and scheduling support
• Preparing reports and invoices for insurers
• Supporting compliance, record management and general administration across the wider team

Skills

Attention to detail

Excellent written and verbal comms

Organisation & time management

Diary management

Tools

Microsoft Office 365

CRM/Case management systems

Job description

Crawford and Company in Brisbane is seeking an Administration Assistant to support our Specialty Services team and Loss Adjusters across various specialist claims. The role suits an organized, detail-focused administrator who thrives in a fast-paced professional environment.

You will manage new claims, prepare reports, handle inquiries, and provide diary management while contributing to compliance and records across the wider team.