Administration Assistant

Crawford & Company; Brisbane; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working arrangements

Professional development opportunities

Career mobility across Crawford’s netw

Supportive and collaborative team

Job summary

Crawford & Company in Brisbane is seeking an Administration Assistant to support our Specialty Services team and a group of Loss Adjusters across a range of claims. The role suits an organised administrator who thrives in a fast-paced professional environment, handling multiple priorities and delivering high-quality client support.

You will register new claims, format reports and documentation, manage inquiries by phone and email, and provide diary management and scheduling support while

Qualifications

• Experience in administration, legal administration, insurance administration or a similar professional environment.
• Strong attention to detail, accuracy and document formatting skills.
• Excellent written and verbal communication skills.
• Strong organisation and time management skills, with the ability to manage competing priorities and deadlines.
• Confident using multiple systems and Microsoft Office 365.

Responsibilities

• Registering new claims and maintaining accurate claim files and systems.
• Preparing and formatting reports, correspondence and client documentation.
• Managing incoming enquiries via phone and email.
• Providing diary management and scheduling support.
• Preparing reports and invoices for insurers.
• Supporting compliance, record management and general administration across the wider team.

Skills

Attention to detail

Organisational skills

Written communication

Diary management

Time management

Verbal communication

Tools

Microsoft Office 365

Job description

Join Crawford as an Administration Assistant within our Specialty Services team in Brisbane, supporting an experienced team of Loss Adjusters across a variety of specialist claims.

This is a great opportunity for an organised and detail-focused administrator who enjoys working in a fast-paced professional environment, managing competing priorities and providing high-quality support to both the team and our clients.

What’s In It For You?

• Join a global organisation known for developing and investing in its people
• Hybrid working arrangements
• Work alongside experienced specialist Loss Adjusters
• Be part of a friendly, supportive and collaborative team
• Ongoing learning and professional development
• Explore long-term career opportunities across Crawford’s national and global network

Why Crawford?

For more than 85 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career.

What You Will Be Doing

• Registering new claims and maintaining accurate claim files and systems
• Preparing and formatting reports, correspondence and client documentation
• Managing incoming enquiries via phone and email
• Providing diary management and scheduling support
• Preparing reports and invoices for insurers
• Supporting compliance, record management and general administration across the wider team

What We Are Looking For

Essential

• Previous experience in administration, legal administration, insurance administration or a similar professional environment
• Strong attention to detail, accuracy and document formatting skills
• Excellent written and verbal communication skills
• Strong organisation and time management skills, with the ability to manage competing priorities and deadlines
• Confident using multiple systems and Microsoft Office 365

Desirable

• Previous experience within insurance, legal, financial services or professional services
• Exposure to claims, insurance or loss adjusting environments

Career Growth at Crawford

We are committed to helping our people build rewarding, long-term careers. You’ll have opportunities to continue developing your skills, gain exposure to the insurance and claims industry and explore future career opportunities across Crawford’s national and global network.