Administration Assistant

Crawford and Company; Brisbane; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working arrangements

Ongoing learning and development

Job summary

Crawford and Company in Brisbane is seeking an Administration Assistant to support our Specialty Services team and Loss Adjusters across various specialist claims. The role suits an organized, detail-focused administrator who thrives in a fast-paced professional environment.

You will manage new claims, prepare reports, handle inquiries, and provide diary management while contributing to compliance and records across the wider team.

Qualifications

• Previous experience in administration, legal administration, insurance administration or a similar professional environment.
• Strong attention to detail, accuracy and document formatting skills.
• Excellent written and verbal communication skills.
• Strong organisation and time management skills, with the ability to manage competing priorities and deadlines.
• Confident using Microsoft Office 365 and multiple systems.

Responsibilities

• Registering new claims and maintaining accurate claim files and systems
• Preparing and formatting reports, correspondence and client documentation
• Managing incoming enquiries via phone and email
• Providing diary management and scheduling support
• Preparing reports and invoices for insurers
• Supporting compliance, record management and general administration across the wider team

Skills

Attention to detail

Excellent written and verbal comms

Organisation & time management

Diary management

Tools

Microsoft Office 365

CRM/Case management systems

Job description

Join Crawford as an Administration Assistant within our Specialty Services team in Brisbane, supporting an experienced team of Loss Adjusters across a variety of specialist claims.

This is a great opportunity for an organised and detail-focused administrator who enjoys working in a fast-paced professional environment, managing competing priorities and providing high-quality support to both the team and our clients.

What’s In It For You?

• Join a global organisation known for developing and investing in its people
• Hybrid working arrangements
• Work alongside experienced specialist Loss Adjusters
• Be part of a friendly, supportive and collaborative team
• Ongoing learning and professional development
• Explore long-term career opportunities across Crawford’s national and global network

Why Crawford?

For more than 85 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career.

What You Will Be Doing

Registering new claims and maintaining accurate claim files and systems

Preparing and formatting reports, correspondence and client documentation

Managing incoming enquiries via phone and email

Providing diary management and scheduling support

Preparing reports and invoices for insurers

Supporting compliance, record management and general administration across the wider team

What We Are Looking For

Previous experience in administration, legal administration, insurance administration or a similar professional environment

Strong attention to detail, accuracy and document formatting skills

Excellent written and verbal communication skills

Strong organisation and time management skills, with the ability to manage competing priorities and deadlines

Confident using multiple systems and Microsoft Office 365

• Previous experience within insurance, legal, financial services or professional services
• Exposure to claims, insurance or loss adjusting environments

Career Growth at Crawford

We are committed to helping our people build rewarding, long-term careers. You’ll have opportunities to continue developing your skills, gain exposure to the insurance and claims industry and explore future career opportunities across Crawford’s national and global network.