CHSP Care Partner

Wesley Mission Queensland Limited; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Structured induction

Supportive culture

Job summary

Wesley Mission Queensland (WMQ) invites applications for a CHSP Care Partner in Chermside. You’ll manage a defined CHSP caseload, coordinating responsive, high‑quality community aged care with families, carers, and stakeholders to achieve customer goals and independence.

Based in Chermside, you will design and review care plans, liaise with clinical teams, track outcomes, and ensure services align with WMQ policies and funding rules while contributing to program growth and sustainability.

Qualifications

• 3–5 years’ experience in aged care, community services, or care/case management.
• Minimum Certificate III in Aged Care, Community Services, or a related field.
• Experience in customer engagement, service coordination, and working within regulated funding models (e.g. CHSP, aged care).
• Strong understanding of Consumer Directed Care, wellness, and reablement principles.
• Highly developed organisational and time‑management skills.
• Solid computer literacy, including Microsoft Office and client management systems.
• Current Driver’s Licence and willingness to travel as part of the role.

Responsibilities

• Act as the primary point of contact for customers and their supporters, delivering person‑centred customer service.
• Develop, review, and coordinate individualised care plans focused on wellness and independence.
• Maintain regular and meaningful communication with customers, families, and stakeholders to ensure services remain aligned with needs and goals.
• Identify changes in customer circumstances and respond quickly, adjusting services and facilitating referrals where required.
• Work closely with clinical and allied health teams to ensure coordinated and holistic care.
• Coordinate services, equipment requests, and procurement to ensure continuity of care.
• Monitor, record, and respond to incidents, risks, and customer feedback in a timely and professional manner.
• Maintain accurate documentation, data entry, and reporting in line with legislative, funding, and WMQ requirements.
• Participate in care team meetings, case conferences, and continuous quality improvement activities.
• Promote WMQ services and build strong networks to support business growth and positive customer outcomes.

Skills

Customer engagement

Care planning

Organisational skills

Computer literacy

Driver's licence

Willingness to travel

Education

Certificate III in Aged Care

Community Services (related field)

Job description

CHSP Care Partner – Community Aged Care (Chermside)

Why Join WMQ’s Community Aged Care Team? As a CHSP Care Partner, you’ll play a pivotal role in supporting older people to live independently, safely, and with dignity in their own homes. You’ll work at the heart of community‑based care, partnering closely with customers, families, and multidisciplinary teams to deliver responsive, high‑quality services that truly make a difference. At Wesley Mission Queensland (WMQ), we are a values‑driven, not‑for‑profit organisation committed to care with integrity, compassion, and purpose.

At WMQ, you’ll enjoy:

• Purpose‑led practice: Be part of an organisation that puts people before profit and is deeply committed to community wellbeing.
• At WMQ, you’ll enjoy: Attractive remuneration + salary packaging: Increase your take‑home pay by up to $18,550 per year through not‑for‑profit tax benefits.
• Professional growth: Structured induction, ongoing learning, and the opportunity to grow your career within a supportive and collaborative environment.
• Supportive culture: Work alongside passionate professionals who share your commitment to quality, person‑centred care.

Your Role as a CHSP Care Partner

Based in Chermside, you will effectively and efficiently manage a defined caseload of Commonwealth Home Support Program (CHSP) customers, ensuring the delivery of responsive, coordinated, and high‑quality community aged care services. You will work collaboratively with customers, carers, families, advocates, and internal and external stakeholders to design and review detailed care plans aligned to customer goals, maximising independence and community participation. This role plays a key part in ensuring services are delivered in line with WMQ policies, the Aged Care Quality Standards, and relevant funding requirements, while also supporting service sustainability and growth.

In this role, you will:

• Act as the primary point of contact for customers and their supporters, delivering person‑centred customer service.
• Develop, review, and coordinate individualised care plans focused on wellness and independence.
• Maintain regular and meaningful communication with customers, families, and stakeholders to ensure services remain aligned with needs and goals.
• Identify changes in customer circumstances and respond quickly, adjusting services and facilitating referrals where required.
• Work closely with clinical and allied health teams to ensure coordinated and holistic care.
• Coordinate services, equipment requests, and procurement to ensure continuity of care.
• Monitor, record, and respond to incidents, risks, and customer feedback in a timely and professional manner.
• Maintain accurate documentation, data entry, and reporting in line with legislative, funding, and WMQ requirements.
• Participate in care team meetings, case conferences, and continuous quality improvement activities.
• Promote WMQ services and build strong networks to support business growth and positive customer outcomes.

What We’re Looking For

You are a compassionate, organised, and customer‑focused professional who thrives in a fast‑paced, community‑based environment. You communicate clearly, build trust easily, and are passionate about supporting older people to live well at home.

Essential:

• 3–5 years’ experience in aged care, community services, or care/case management.
• Minimum Certificate III in Aged Care, Community Services, or a related field.
• Experience in customer engagement, service coordination, and working within regulated funding models (e.g. CHSP, aged care).
• Strong understanding of Consumer Directed Care, wellness, and reablement principles.
• Highly developed organisational and time‑management skills.
• Solid computer literacy, including Microsoft Office and client management systems.
• Current Driver’s Licence and willingness to travel as part of the role.

Desirable:

• Experience facilitating case conferences or multidisciplinary collaboration.
• Experience working with diverse or culturally and linguistically diverse communities.
• Strong data and reporting capability to monitor customer outcomes and service delivery.

Why You’ll Love Working with WMQ

At WMQ, our work is guided by integrity, respect, empowerment, hope, justice, compassion, and innovation. We foster a workplace where people feel safe, supported, and inspired to contribute ideas and make a real difference. We are committed to reconciliation and to creating inclusive opportunities for Aboriginal and Torres Strait Islander peoples, and we celebrate diversity in all its forms. Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours?