Impactful CHSP Care Partner - Community Aged Care

Wesley Mission Queensland Limited; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Structured induction

Supportive culture

Job summary

Wesley Mission Queensland (WMQ) invites applications for a CHSP Care Partner in Chermside. You’ll manage a defined CHSP caseload, coordinating responsive, high‑quality community aged care with families, carers, and stakeholders to achieve customer goals and independence.

Based in Chermside, you will design and review care plans, liaise with clinical teams, track outcomes, and ensure services align with WMQ policies and funding rules while contributing to program growth and sustainability.

Qualifications

• 3–5 years’ experience in aged care, community services, or care/case management.
• Minimum Certificate III in Aged Care, Community Services, or a related field.
• Experience in customer engagement, service coordination, and working within regulated funding models (e.g. CHSP, aged care).
• Strong understanding of Consumer Directed Care, wellness, and reablement principles.
• Highly developed organisational and time‑management skills.
• Solid computer literacy, including Microsoft Office and client management systems.
• Current Driver’s Licence and willingness to travel as part of the role.

Responsibilities

• Act as the primary point of contact for customers and their supporters, delivering person‑centred customer service.
• Develop, review, and coordinate individualised care plans focused on wellness and independence.
• Maintain regular and meaningful communication with customers, families, and stakeholders to ensure services remain aligned with needs and goals.
• Identify changes in customer circumstances and respond quickly, adjusting services and facilitating referrals where required.
• Work closely with clinical and allied health teams to ensure coordinated and holistic care.
• Coordinate services, equipment requests, and procurement to ensure continuity of care.
• Monitor, record, and respond to incidents, risks, and customer feedback in a timely and professional manner.
• Maintain accurate documentation, data entry, and reporting in line with legislative, funding, and WMQ requirements.
• Participate in care team meetings, case conferences, and continuous quality improvement activities.
• Promote WMQ services and build strong networks to support business growth and positive customer outcomes.

Skills

Customer engagement

Care planning

Organisational skills

Computer literacy

Driver's licence

Willingness to travel

Education

Certificate III in Aged Care

Community Services (related field)

Job description

Wesley Mission Queensland (WMQ) invites applications for a CHSP Care Partner in Chermside. You’ll manage a defined CHSP caseload, coordinating responsive, high‑quality community aged care with families, carers, and stakeholders to achieve customer goals and independence.

Based in Chermside, you will design and review care plans, liaise with clinical teams, track outcomes, and ensure services align with WMQ policies and funding rules while contributing to program growth and sustainability.