Chiropractic Assistant/Receptionist

Anderson Health Chiropractic; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Anderson Health Chiropractic is seeking a confident Chiropractic Assistant / Receptionist to join our boutique clinics in Doncaster and Croydon. This role combines front-desk coordination with patient care, requiring exceptional communication and a proactive, KPI-driven mindset.

You will welcome patients, discuss services and care options, manage enquiries and bookings, and support our practitioners to ensure a seamless patient experience and clinic performance across both sites.

Qualifications

• Minimum 1 year of reception or customer-facing experience.
• Healthcare experience preferred.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills across diverse audiences.
• Outgoing, engaging and enthusiastic personality.
• Demonstrated leadership qualities and the ability to lead by example.
• Experience in sales, customer conversion or KPI-driven roles.
• Confidence discussing services, pricing and care options.
• Proactive, owning tasks and following through.
• Ability to learn new systems and use technology.

Responsibilities

• Oversee daily front desk operations and manage patient flow.
• Deliver an exceptional patient experience from enquiry to ongoing care.
• Build rapport and relationships with patients.
• Handle phone, email and in-person enquiries confidently.
• Communicate care plans and pricing clearly.
• Follow up enquiries, missed appointments and bookings.
• Support patient retention and appointment conversions.
• Work towards clinic KPIs and growth targets.
• Monitor clinic performance and provide feedback.
• Prepare weekly statistics and reports.
• Coordinate referrals, third-party payments and X-ray processing.
• Maintain clinic systems, workflows and processes.
• Liaise with suppliers and IT providers.
• Assist with in-clinic marketing and community events.
• Identify opportunities to improve patient experience and clinic performance.
• Support and motivate the wider team and lead by example.

Skills

Communication

Sales

Leadership

Customer service

KPI driven

Relation-building

Problem-solving

Attention to detail

Tech-savvy

Job description

Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.

This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.

The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.

You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.

Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.

This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.

The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.

You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.

About Us

Anderson Health Chiropractic is a close-knit, purpose-driven team committed to delivering outstanding patient care through advanced diagnostics, X-ray services and Chiropractic care.

Beyond treatment, we focus on empowering our patients with long-term health strategies, including posture education, exercise and preventative care.

We are passionate about excellence, accountability, growth and exceptional service, and we're looking for someone who shares those values.

What You'll Be Doing

• Oversee daily front desk operations and coordinate patient flow

• Deliver an exceptional patient experience from the first enquiry through to ongoing care

• Build genuine rapport and strong relationships with patients

• Confidently handle phone, email and in-person enquiries

• Clearly communicate practitioner-recommended care plans, service options and financial arrangements

• Follow up patient enquiries, missed appointments and outstanding bookings

• Support patient retention, rebooking and appointment conversion

• Work towards and contribute to clinic KPIs, performance targets and growth objectives

• Monitor clinic performance and provide operational feedback

• Prepare and maintain daily and weekly statistics and reports

• Coordinate referrals, third-party payments and X-ray processing

• Maintain and improve clinic systems, processes and workflows

• Liaise with suppliers, IT providers and allied health professionals

• Assist with in-clinic marketing campaigns, community engagement and external promotional events

• Identify opportunities to improve the patient experience and clinic performance

• Support and motivate the wider team and lead by example

About You

You are a natural communicator and people person who brings energy into the workplace.

You are confident approaching people, starting conversations and building relationships. You aren't uncomfortable discussing money, services or recommended care, and you understand that excellent healthcare administration involves both exceptional patient service and strong business performance.

You are proactive rather than waiting to be told what to do. You notice what needs attention, take ownership and follow through.

Most importantly, you are comfortable in a role where communication, leadership, accountability, sales and KPIs matter.

You Will Bring

• Minimum 1 year of reception or customer-facing experience (healthcare experience preferred)

• Exceptional verbal and written communication skills

• Strong interpersonal skills and the confidence to communicate with people from all walks of life

• A naturally outgoing, engaging and enthusiastic personality

• Demonstrated leadership qualities and the ability to lead by example

• Previous sales, customer conversion, business development or KPI-driven experience

• Confidence discussing services, recommendations, pricing and financial arrangements

• Strong organisational and time-management skills

• Excellent attention to detail

• Strong problem-solving and decision-making abilities

• Confidence using technology and learning new systems

Highly Regarded

Experience in sales, healthcare, allied health, medical reception, customer conversion or other KPI-driven environments will be highly regarded.

We would particularly love to hear from candidates who have experience:

• Converting enquiries into bookings or sales working towards KPIs

• Discussing treatment recommendations, memberships, packages or service options

• Following up leads or existing clients

• Patient or customer retention

• Participating in promotional, networking or community events

Working Hours

Applicants must be available for the following permanent shifts:

Tuesday: 1:00pm – 7:30pm
Wednesday: 1:00pm – 7:30pm
Friday: 7:30am – 12:30pm
Saturday: 8:30am – 12:30pm

Flexibility to work across our Doncaster and Croydon clinics is required.

What We Offer

• A supportive, energetic and values-driven team environment

• Comprehensive onboarding and ongoing training

• Professional development and opportunities to grow within the business

• A role where your ideas, initiative and contribution are valued

• The opportunity to develop your leadership, communication and business skills

• A chance to make a genuine impact on both our patients and the growth of our clinics