Chiropractic Assistant & Patient Care Coordinator

Wellbeing Chiropractic; Melbourne; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

On-the-job training and support in our

Mentoring and professional development

Career progression to Senior Chiroprac

Discounts on chiropractic treatments

Supportive and collaborative team

Job summary

Wellbeing Chiropractic is seeking a motivated Chiropractic Assistant to be the first point of contact for patients and support day-to-day clinic operations. The role offers a permanent part-time roster with on-the-job training, mentoring, and development opportunities within a growing network of clinics.

You'll assist chiropractors, manage appointments and payments, and contribute to a welcoming patient experience while upholding privacy and accuracy in records.

Qualifications

• Experience in customer service, administration or healthcare is preferred.
• Strong verbal and written communication skills are essential.
• Professional telephone manner and excellent organisational skills are required.
• Ability to learn new systems and maintain confidentiality.

Responsibilities

• Welcome patients and provide friendly, professional service in person and by phone.
• Manage appointments, payments, health fund claims and general administration.
• Process HICAPS Trinity transactions accurately.
• Respond to emails, messages and calls promptly and professionally.
• Support clinic operations and maintain patient records securely.
• Coordinate patient flow and ensure smooth appointment runs.

Skills

Customer service

Communication skills

Organization

Telephone manners

Teamwork

Learning new systems

Tools

Microsoft Office

Job description

Join our team as a Chiropractic Assistant – where every day is about helping people feel their best and supporting passionate professionals.

Employment: Permanent Part Time

Remuneration: Hourly rate will be based on the successful applicant's skills, experience and qualifications

Availability: You must be available to work on the advertised roster and have flexibility to work additional weekdays and Saturdays when required to cover team leave and unexpected absences.

PLEASE NOTE: This role is not suitable for university students due to the availability and flexibility required.

Work close to home while maintaining a healthy work-life balance

Comprehensive on-the-job training and support in our systems and software

Ongoing mentoring, education and professional development

Career progression opportunities, including a pathway to Senior Chiropractic Assistant

Supportive and collaborative team environment.

Discounts on chiropractic treatments and products.

Opportunity to develop your skills within a growing organisation

About the role

We are looking for a driven and career-focused individual who enjoys working with people and is motivated to develop their skills.

As a Chiropractic Assistant, you will be the first point of contact for many patients and play an important role in creating a positive, welcoming experience. You will also support the smooth day-to-day operation of the clinic and work closely with chiropractors, allied health practitioners and the wider team.

This role is suited to someone who is interested in building a long-term career in healthcare administration and patient services, with the opportunity to progress into a Senior Chiropractic Assistant position

Your main duties will include but are not limited to:

Welcome patients and provide friendly, professional customer service in person and over the phone

Manage patient appointments, payments, health fund claims and general administration

Process HICAPS Trinity transactions accurately

Respond to emails, messages and telephone enquiries promptly and professionally

Support chiropractors and allied health practitioners with day-to-day clinic operations

Maintain accurate patient information and handle confidential records in line with privacy requirements

Coordinate patient flow and help ensure appointments run smoothly

Maintain a clean, organised and professional clinic environment

Complete administrative tasks accurately and within required timeframes

Work collaboratively with chiropractors, allied health practitioners, administration and management

Remain calm and solution-focused when managing competing priorities in a busy clinic

Develop a strong understanding of clinic services, practitioner procedures and patient care processes

What you will bring

Previous customer service, administration or healthcare experience

Strong verbal and written communication skills

A professional and confident telephone manner

Strong organisation and time management skills, with the ability to prioritise competing tasks

Ability to work independently while contributing positively to a team

A patient-focused approach and genuine interest in helping people

Confidence using Microsoft Office, including Word, Excel, Teams and Outlook

Ability to learn new systems, software and processes

Strong attention to detail when handling payments, appointments and patient information

Ability to maintain confidentiality and handle patient information appropriately

A valid driver's licence and reliable transport, as travel between clinic locations may be required

An interest in chiropractic and allied health services

A willingness to learn, develop and take on additional responsibilities over time

Due to continued growth across our clinics, we are seeking motivated and enthusiastic individuals to join our supportive and dynamic team.

If you're looking for more than just a job and want to develop your skills within a team that values Team, Excellence, Growth and Education, we'd love to hear from you.

About us

Wellbeing Chiropractic is one of Australia's largest chiropractic groups, with more than 50 locations across Melbourne, Sydney and Brisbane. Our multidisciplinary clinics provide chiropractic care, remedial massage and a range of allied health services.

Our experienced chiropractors and support teams are committed to improving health, wellbeing and quality of life through quality patient care.

Our Values
At Wellbeing Chiropractic, our values guide everything we do:

Team – We work together, support one another and celebrate shared success.

Excellence – We focus on delivering quality patient care, service and professional standards.

Growth – We encourage initiative, embrace new challenges and support career progression.

Education – We believe ongoing learning and development help our people and clinics thrive.

If you're looking for more than just a job and want to be part of a team that values collaboration, excellence, growth, and ongoing education, we'd love to hear from you.

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