Reception Manager/Allied Health

Unley Physiotherapy; Adelaide; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression with leadership

Ongoing professional development

Free onsite parking

Prime Unley location

Supportive team culture

Modern clinic and gym environment

Job summary

Unley Physiotherapy SA is seeking an experienced Reception Manager to lead the front-of-house team and partner with clinicians and administration to strengthen systems and workflows. The role focuses on coaching, structuring processes, and delivering exceptional client service in a busy healthcare setting.

You will oversee day-to-day operations, onboarding, and ongoing staff development while shaping a positive culture and efficient client experiences across the practice.

Qualifications

• Experience in reception, administration, office management or customer service.
• Demonstrated leadership or supervisory experience.
• Ability to train, coach and support team members.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient with technology and business software.
• Proactive, solutions-focused approach and ability to manage competing priorities.

Responsibilities

• Lead, support and develop the reception team.
• Oversee onboarding, training and ongoing staff development.
• Foster a positive, professional, client-focused culture.
• Coordinate day-to-day reception and front-of-house operations.
• Ensure an exceptional client experience and efficient workflows.
• Review and improve systems, procedures and workflows.
• Work with clinical and admin teams to improve business operations.

Skills

Leadership

Staff development

Coaching

Time management

Communication

Technology proficiency

Job description

Are you an experienced receptionist, administrator, or customer service professional ready to take the next step into leadership? Do you thrive in a busy environment, enjoy supporting people, and have a passion for delivering exceptional service?

Unley Physiotherapy is a well-established allied health practice providing physiotherapy, rehabilitation and health services from our clinic and specialised gym in Unley.

Following a period of significant growth, we are focused on strengthening and streamlining the systems, processes and workflows that support our clients, clinicians and business. We are looking for a Reception Manager who can lead our front-of-house team while helping drive these improvements.

The Role

You will lead our reception team while working closely with the Director, clinicians and administrative staff to strengthen systems, improve workflows and support excellent service delivery across the practice.

We are looking for someone who enjoys coaching people, creating structure, improving processes and finding practical ways to help a busy healthcare business operate more effectively.

Key Responsibilities

Lead, support and develop the reception team

Support onboarding, training and ongoing staff development

Foster a positive, professional and client-focused team culture

Reception & Administration Operations

Oversee day-to-day reception and front-of-house operations

Coordinate efficient scheduling and administrative workflows

Ensure an exceptional client experience

Systems & Process Improvement

Review, document and improve systems, procedures and workflows

Identify opportunities to improve efficiency, consistency and communication

Support the implementation and effective use of technology and administrative systems

Work collaboratively across reception, administration and clinical teams to improve workflow throughout the business

Skills & Experience

We're looking for someone who has:

Previous experience in reception, administration, office management or customer service

Leadership, supervisory or management experience

Demonstrated ability to train, coach and support team members

Strong organisational and time management skills

Excellent communication and interpersonal skills

Confidence using technology and business software

Demonstrated ability to improve systems, workflows or administrative processes

A proactive, solutions-focused approach

The ability to manage competing priorities and work collaboratively with a range of stakeholders

Experience in allied health, healthcare, medical or professional services environments will be highly regarded.

• Competitive remuneration based on skills and experience with genuine opportunities for career progression and increased leadership responsibility.
• Meaningful role with real influence on client experience and business operations
• Ongoing professional development and training
• Free onsite parking and access to our gym
• Prime Unley location
• Supportive and collaborative team culture
• Modern physiotherapy clinic and specialised gym environment