Child Safety - Care coordinator

Hope and Care Community Services; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Job summary

Hope & Care Community Services in Brisbane is seeking an experienced Child Safety Care Coordinator to oversee residential services for young people on Brisbane's Southside. The role involves hands-on visits to residential houses, coordinating care plans and ensuring safe, person-centred support.

The successful candidate will work with the Regional Manager to ensure service quality and compliance with Child Safety Standards, and will support rostering and workforce coordination.

Qualifications

• Experience in Youth Work, Child Protection, Disability services, Residential care, or a similar Community Services environment.

Responsibilities

• Coordinate residential services to ensure high-quality support for young people.
• Develop, implement and review individualised care plans.
• Coordinate intake, assessments, onboarding and transitions for young people.
• Build relationships with young people, families and external stakeholders.
• Guide and support Coordinators, House Seniors and frontline staff.
• Monitor service delivery, identify risks and escalate concerns.

Skills

Youth Work

Child Protection

Disability services

Residential care

Community Services

Job description

Hope and Care Community Services – Logan Central QLD

Child Safety Care Coordinator
Full-Time: Monday-Friday|$75000+(DOE) & Incentives

About the Role

We are seeking an experienced and motivated Care Coordinator in Child Safety to join our dedicated team at Hope & Care Community Services.

Based at our Greenslopes office, you will be responsible for coordinating and overseeing the delivery of high-quality residential services for young people across Brisbane's Southside. This is a hands-on role that requires regular visits to our residential houses to support frontline teams, monitor service delivery, address operational needs, and ensure young people receive safe, consistent, and person-centred care.

Working closely with the Regional Manager and operational teams, you will play a key role in care coordination, young person intake, staff support, stakeholder engagement, and service quality. You will help ensure our services operate in accordance with relevant Child Safety Standards of Care, legislation, and organisational policies.

What You'll Be Doing

Coordinate residential services to ensure consistent, high-quality support for young people.

Support the development, implementation, and review of individualised care plans to meet young people's needs and goals.

Coordinate young person intake, assessments, onboarding, and transitions into services.

Build and maintain positive relationships with young people, families, guardians, support coordinators, and external stakeholders.

Provide guidance and operational support to Assistant Coordinators, House Seniors, and frontline support staff.

Monitor service delivery, identify risks, and escalated concerns to ensure safety and well-being of young people.

Maintain accurate care plans, Authority to Care documentation, and service records.

Support rostering and workforce coordination to maintain appropriate staffing levels and continuity of care.

Promote compliance with Child Safety Standards of Care, relevant legislation, and organisational policies and procedures.

Contribute to audits, quality assurance, and continuous improvement initiatives.

What We're Looking For

Demonstrated experience in Youth Work, Child Protection, Disability services, Residential care, or a similar Community Services environment.

Experience coordinating services, supporting operational delivery, or managing care-related processes.

A sound understanding of the NDIS framework, service delivery, and compliance requirements.

Strong stakeholder engagement and relationship management skills, with the ability to communicate effectively with young people, families, staff, and external providers.

Excellent organisational and problem-solving skills, with the ability to manage competing priorities in a dynamic environment.

The ability to identify risks, respond appropriately to concerns, and elevate matters when required.

A collaborative and professional approach, with the commitment to safe, person-centred support and positive outcomes for young people.

The ability to work independently while contributing positively to a multidisciplinary team.

A current Australian driver's licence and reliable transport.

Why Join Hope & Care Community Services?

At Hope & Care Community Services, we are committed to delivering safe, supportive, and person-centred services that make a meaningful difference in the lives of young people.

You'll have the opportunity to contribute to service quality, support frontline teams, build strong community partnerships, and help improve outcomes for young people in residential care.