Case Manager

Hope Support Services; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Job summary

HOPE Support Services is seeking Case Managers to lead Youth Worker teams in residential placements and community settings. You will supervise staff, develop tailored plans, and ensure trauma-informed care for young people.

We value autonomy with strong support, and we require Blue Card, safety checks, and relevant qualifications. Roles include diverse shifts across Gold Coast, Brisbane, Logan, Moreton Bay, with emphasis on professional development and collaboration.

Qualifications

• Blue Card (Working with Children Check) is required.
• Child Safety and Personal History Screening Check.
• First Aid Certificate current.
• Minimum 12 months experience in Case Management (residential).
• Current valid driver’s license.
• Management qualification required.

Responsibilities

• Lead a team of Youth Workers in residential placements and community settings.
• Oversee day-to-day running of residential placements.
• Provide leadership and staff development, supervision and training.
• Ensure trauma-informed therapeutic care in a safe, hygienic environment.
• Manage relationships with stakeholders and ensure accurate reporting.

Skills

Communication

Leadership

Rapport building

Stress management

Education

Certificate IV or higher in Youth Work or Community Services

Job description

HOPE Support Services is a licensed, HSQF accredited, charitable organisation seeking employees who align with our company values; Progressive, Collaborative, Compassionate, Dedicated, and Inspired. We want individuals who enjoy being 'hands on' when helping people, striving to achieve positive outcomes.

HOPE Support Case Managers lead a team of Youth Workers who support Young People in our residential placements and in the community. We support Young People from diverse backgrounds, ages, and are experienced with dealing with complex to extreme behaviours.

At HOPE Support Services, we recognise people want autonomy in their role, while being empowered with the right supports and tools to perform their tasks. We have worked hard to create an environment that allows this for our staff, and engage individuals who see this as a lifestyle choice and not simply a job.

As a HOPE Support Case Manager, responsibilities and duties include (but are not limited to):

Work a variety of shifts at the Office and in our homes - weekday, afternoon,weekend hours, sleepovers, and on call as per case needs

Manage and oversee the day to day running of the residential placement

Provide leadership and management to all staff including supervision and professional development

Ensure that the Team provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment

Manage positive relationships with all stakeholders

Ensure the Team adheres to all reporting and documentation requirements

Write Tailored Support Plans for young people

Attend critical appointments with young people and facilitate/attend relevant Team and Stakeholder meetings

Complete rosters that reflect smart rostering and industrial compliance

Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans and Tailored Support Plans

Contribute to efficient and comprehensive recruitment, induction, and training of new staff

Implement principles and strategies to role model, mentor and teach young people necessary life skills

Maintain professional conduct along with HOPE values at all times

We are currently looking to hire Case Managers to fill positions in our residential placements in the following regions:

Gold Coast and surrounding areas

Brisbane and Surrounding areas

Logan and surrounding areas

Moreton Bay Region including Caboolture and surrounding areas

If you think you match the above criteria, and would enjoy and actively assist Hope Support in its Vision of 'Empowering Individuals, Keeping Families Together and Young People Positively Engaged', then we would like to hear from you!

**Successful Applicants require the following:

Current Blue Card (Working with Children Check)

Child Safety and Personal History Screening Check

Must have minimum Certificate IV or higher in Youth Work or Community Services related industry

Must have relevant Management Qualification

Current First Aid Certificate

Minimum of 12 months experience in Case Management (residential setting), or similar industry

Current valid driver's license

Strong written and verbal communication skills

Awareness and understanding of Child Protection Act, Charter of Rights, Standards of Care

Ability to build rapport quickly and maintain relationships

Ability to work under pressure and deliver results

Ability to work a range of shifts including sleepovers, weekend work, and on call