House Coordinator

Inclusive Support Service; Narangba; On-site; AUD 70,000 - 90,000; Full time

Job summary

Inclusive Support Service in Narangba, Queensland, seeks a House Coordinator to lead residential and complex support operations for young people with high and complex care needs. You will work with families, participants and staff to ensure high-quality, compliant care and smooth day-to-day operations.

The role requires leadership experience in disability or healthcare, strong communication, and the ability to manage rosters, supervision and on-call coverage in a fast-paced setting.

Qualifications

• Minimum 12 months leadership or supervisory experience within Disability, Residential Care or Healthcare.
• Minimum 2 years experience as a Disability Support Worker or similar role.
• Current First Aid & CPR certification.
• Current Paid Blue Card and Yellow Card / NDIS Worker Screening Clearance.
• Current driver's licence and reliable vehicle.

Responsibilities

• Managing rosters, shift coverage and short-notice changes.
• Supporting, mentoring and supervising Disability Support Workers and Residential Youth Workers.
• Overseeing medication management, consumables and documentation compliance.
• Liaising with participants, families/guardians and external stakeholders.
• Conducting staff supervisions, training support and team meetings.
• Participating in on-call responsibilities and covering shifts where required.
• Ensuring compliance with complex care procedures, medication requirements and organisational standards.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Team mentoring

Education

Certificate IV or higher qualification

Job description

House Coordinator – High Needs Disability Support

Inclusive Support Service

Narangba, Brisbane QLD

Fixed Term Contract until July 2027 with the option to extend, Full Time and part-time options available.

Inclusive Support Service is a well-established and respected disability provider operating throughout the Moreton Bay Region for over 13 years. We pride ourselves on delivering high-quality in-home, community and residential supports, with a strong commitment to person-centred care and positive outcomes for the people we support.

As part of an exciting restructure and growth within our Child Safety and Complex Care programs, we are seeking a passionate, organised and approachable House Coordinator to join our leadership team. We are seeking the position for young people with high physical support and complex care needs.

This is a rewarding opportunity for experienced leaders who are passionate about supporting children and young people with high and complex needs, while also mentoring and guiding dedicated support teams. We are looking for people who can build positive team cultures, respond calmly under pressure and provide strong operational oversight within a fast-paced environment.

About the Role

As a House Coordinator, you will play a key role in ensuring the smooth day-to-day operations of our residential and complex care supports. You will work closely with support staff, participants, families and stakeholders to ensure high-quality care and compliance outcomes are maintained.

Key Responsibilities

• Managing rosters, shift coverage and short-notice changes
• Supporting, mentoring and supervising Disability Support Workers and Residential Youth Workers
• Overseeing medication management, consumables and documentation compliance
• Liaising with participants, families/guardians and external stakeholders
• Conducting staff supervisions, training support and team meetings
• Participating in on-call responsibilities and covering shifts where required
• Ensuring compliance with complex care procedures, medication requirements and organisational standards

This role includes attendance at our Head Office in Kallangur one day per fortnight or more when required for administration, planning and professional development.

Experience & Client Care Requirements

We are seeking candidates with experience supporting participants with high physical and complex care needs, including:

• PEG feeding and hoisting experience

• Strong understanding of medications and complex health supports
• Positive Behaviour Support implementation
• Therapeutic Trauma-Informed Care practices

Essential Requirements

• Minimum 12 months leadership or supervisory experience within Disability, Residential Care or Healthcare
• Minimum 2 years experience as a Disability Support Worker or similar role
• Certificate IV or higher qualification
• Current First Aid & CPR
• Current Paid Blue Card and Yellow Card / NDIS Worker Screening Clearance
• Current driver's licence and reliable vehicle

What We're Looking For

• Calm, approachable and supportive leadership style
• Excellent communication and problem-solving skills
• Ability to work flexibly and confidently in high-pressure environments
• Strong organisational skills and attention to detail
• Positive attitude with a commitment to building strong and connected teams

What We Offer

• Permanent Part-Time or Full-Time options available for Fixed Term contract with the possibility to extend.
• Opportunity to be part of a growing and evolving service
• Supportive leadership team and ongoing professional development
• Meaningful and rewarding work within a participant-focused organisation
• Job security with an established provider