Chief Operating Officer - Scale Operations & Fulfillment

Sociable Tech Pty Ltd; Sydney; On-site; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Brand/product discounts

Early access to exclusive releases

Friends and family promotions

Job summary

Above The Clouds Store Pty Ltd is seeking a Chief Operating Officer to oversee warehouse, fulfilment, logistics, inventory management and studio workflow across Sydney, with regular travel to Melbourne. The role reports to the founders and drives structure and scalability for rapid growth.

The ideal candidate has 5+ years in operations leadership, a hands-on, data-driven approach and strong stakeholder management. This is a full-time role with a focus on building scalable processes and systems.

Qualifications

• Minimum 5 years of relevant operations experience
• Proven track record in scaling operations (retail/ecommerce/logistics)
• Strong ability to build and improve processes

Responsibilities

• Lead warehouse, fulfilment, shipping and logistics functions
• Oversee inventory planning and visibility across DCs and stores
• Drive operational excellence across customer service, retail and studio operations
• Develop systems, processes and reporting to improve efficiency
• Establish KPI-based operational rhythm and accountability
• Identify opportunities to reduce cost-to-serve while maintaining service levels
• Support strategic growth initiatives with founders and senior leadership
• Collaborate with leadership to execute business objectives

Skills

Operational leadership

Data-driven problem solving

Stakeholder collaboration

Process improvement

Education

Tertiary qualification

Job description

Above The Clouds Store Pty Ltd is seeking a Chief Operating Officer to oversee warehouse, fulfilment, logistics, inventory management and studio workflow across Sydney, with regular travel to Melbourne. The role reports to the founders and drives structure and scalability for rapid growth.

The ideal candidate has 5+ years in operations leadership, a hands-on, data-driven approach and strong stakeholder management. This is a full-time role with a focus on building scalable processes and systems.