Head of Operations

Revererecruitment; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Base + performance bonus

Hybrid or remote for the right person

Direct reporting to Founder

Job summary

Fit Litter is seeking a Head of Operations to own end-to-end operations across AU, UK and NZ, implementing AI-driven systems and lean processes. You will lead a small onshore and offshore team, partner with the Founder, and drive cost efficiencies while maintaining top-tier customer experience.

This is a hybrid role based in Sydney or remote within Australia, with a clear path as the business scales into multi-market operations and new product lines.

Qualifications

• 5+ years in senior operations, ideally in ecommerce or physical-product businesses.
• Hands-on experience with physical products, importing, supply chain and warehousing.
• Genuine AI-first approach to work (non-negotiable).
• Track record of building systems, processes and automations that improved a business.
• Experience leading or managing a small team.
• Commercial mindset with focus on cost and margin.
• Strong familiarity with ecommerce tooling: Shopify, Recharge, Xero and monday.com.
• Experience operating across multiple international markets.

Responsibilities

• Own end-to-end operations leadership across AU, UK and NZ.
• Oversee supply chain, importing, inventory planning and new product launches.
• Manage logistics, fulfilment and 3PL partnerships for cost and service standards.
• Own order management and subscriptions end-to-end.
• Lead offshore and onshore teams, improving the post-purchase experience.

Skills

Operations leadership

AI-first mindset

Team management

Cost & margin focus

Ecommerce tooling

Supply chain experience

Tools

Shopify

Recharge

Xero

monday.com

Job description

Born from a mission to create simple, everyday solutions that help cat owners stay proactive about their cat's health, Fit Litter has grown from a small challenger into a category disruptor across AU, UK and NZ — and they're now accelerating toward becoming a household name.

The growth has been explosive, but they're nowhere near done. Now they're looking to bring on their first Head of Operations to support stage 2; expanding internationally, launching major new product lines, and scaling a world-class content and growth engine. Operations is the engine that turns all of that demand into delivered orders, looked-after customers, and efficient AI-first systems, and it needs a leader.

Based in Sydney (or remote within Australia), this is not a traditional supply chain or warehouse role. It's a systems-and-commercial operations leadership role for someone who runs a lean operation flawlessly, thinks in systems, and is relentless about making a business work better. You'll own operations end-to-end across AU, UK and NZ, and because the product range is deliberately tight, your real value shows up in the layer above: implementing AI, building automations, and taking cost out of the business. You'll lead a small onshore and offshore team and report directly to the Founder.

What you'll love

• Joining at a pivotal inflection point.
• Full, end-to-end ownership of the operations function, working directly with the Founder
• An existing team to lead and elevate
• A hybrid working model with genuine flexibility
• A clear career pathway as the business scales into a multi-market, multi-vertical organisation
• A role intentionally designed for ambitious high performers who want their work to matter

What you'll own

• Operations leadership - run the entire function end-to-end across AU, UK and NZ, set the standards and systems that keep a lean operation flawless, and lead and develop a small onshore and offshore team
• Supply chain & importing - own the full chain from suppliers to stock landed in each market, plan inventory across a tight range, and stand up new supply chains for each product launch
• Logistics, fulfilment & 3PL - manage 3PL partners and freight across all three regions to clear cost and service standards, keeping fulfilment fast and accurate as volume grows
• Order management & subscriptions - own order and subscription systems end-to-end, preventing issues before they ever reach a customer
• Customer service - lead the offshore team, own the post-purchase experience, and feed insights back to marketing
• Systems & AI - own the operational tech stack, build the AI infrastructure and automations, and set the standard for how the team uses AI day to day
• Commercial & cost - drive efficiencies across 3PL, supply chain, shipping and software, improving the economics of every order without compromising the customer experience
• New product operations - stand up the full operational setup behind each new hero product, ready well before launch
• Business systems, legal & accounting - keep the office and team running smoothly, and manage external legal and accounting partners

What you'll bring

• 5+ years in senior operations, ideally within ecommerce or a physical-product business
• Hands-on experience with physical products, importing, supply chain and warehousing
• A genuine and demonstrable AI-first approach to your work (non-negotiable)
• A track record of building systems, processes and automations that made a business measurably better
• Experience leading or managing a small team
• A commercial mindset with a real focus on cost and margin
• Strong familiarity with ecommerce tooling — they use Shopify, Recharge, Xero and monday.com
• Experience operating across multiple international markets

What's on offer

• A strong, competitive base plus a performance-based bonus
• A hybrid working model (or remote for the right candidate)
• Full ownership of the operations function, reporting directly to the Founder