Chief Interpreter & Language Services Lead

St Vincent's Health Australia Limited; Melbourne; Presencial; AUD 97.000 - 107.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Salary packaging options

Wellbeing initiatives

Descripción de la vacante

St Vincent’s Hospital Melbourne is seeking an experienced Manager Interpreter and Language Services to lead the Language Services Department on a fixed-term, part-time basis. This senior role oversees interpreters, casual staff, booking clerks, and external agencies, with a focus on implementing the Primaxis IMS.

You will drive service quality, patient-centered interpreting and translation across SVHM while guiding transformation in a supportive healthcare environment.

Formación

• NAATI Certification required.
• Demonstrated experience leading a Language Services or Interpreter Services function.
• Strong leadership and people management skills with change management experience.
• Experience in service improvement and project implementation.
• Excellent organisational, communication and stakeholder engagement skills.
• Ability to manage competing priorities in a busy healthcare environment.
• Current National Criminal History Check, or willingness to obtain one.

Responsabilidades

• Provide operational leadership and day-to-day management of the Language Services Department.
• Lead and support in-house interpreters, casual staff and booking clerks, while coordinating external agency services.
• Lead and support the implementation of the Primaxis Interpreter Management System (IMS) and embed new processes.
• Ensure delivery of timely, effective and patient-centered interpreting and translation services.
• Support quality improvement projects and initiatives within Language Services.
• Monitor service delivery and identify opportunities to improve processes and patient experience.
• Collaborate with clinical teams and stakeholders across SVHM.

Conocimientos

NAATI Certification

Language services management

Stakeholder engagement

Leadership & team coaching

Herramientas

Primaxis IMS

Descripción del empleo

St Vincent’s Hospital Melbourne is seeking an experienced Manager Interpreter and Language Services to lead the Language Services Department on a fixed-term, part-time basis. This senior role oversees interpreters, casual staff, booking clerks, and external agencies, with a focus on implementing the Primaxis IMS.

You will drive service quality, patient-centered interpreting and translation across SVHM while guiding transformation in a supportive healthcare environment.