Charter Reservations Pro - 12-Month Maternity Leave

CDC NSW; Sydney; On-site; AUD 60,000 - 70,000; Part time

Job summary

CDC NSW is seeking a dynamic Charter Reservations Consultant to support the Charter team at our St Marys office in Western Sydney on a 12-month maternity leave contract. Reporting to the Charter Reservations Manager, you will provide administration support and deliver excellent customer service to our clients.

Key duties include handling inbound communications, processing quotes and bookings, invoicing, liaising with stakeholders, and maintaining service standards while meeting KPI margins.

Qualifications

• A positive and strong team player with exceptional customer service skills
• Excellent time management and organisational skills
• Fast and accurate data entry skills
• Personable, well-presented in person and on the phone
• Excellent written, verbal communication and interpersonal skills
• Detail oriented with attention to accuracy
• Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities
• An ability to work with minimal supervision

Responsibilities

• Responding to inbound communications (phone and email) in a timely manner
• Respond and process all quotes/bookings/correspondence from customers in a timely manner with high attention to detail
• Ensure we are meeting KPI’s and correct margins
• Ensuring customer service standards are always adhered to
• Invoicing as required
• Face to Face customer meetings as required
• General office duties and other ad hoc tasks as required
• Liaising with key stakeholders both internally and externally

Job description

CDC NSW is seeking a dynamic Charter Reservations Consultant to support the Charter team at our St Marys office in Western Sydney on a 12-month maternity leave contract. Reporting to the Charter Reservations Manager, you will provide administration support and deliver excellent customer service to our clients.

Key duties include handling inbound communications, processing quotes and bookings, invoicing, liaising with stakeholders, and maintaining service standards while meeting KPI margins.