Change Specialist

Icon Water Limited; Canberra; On-site; AUD 85,000 - 120,000; Full time

Job summary

Icon Water in Canberra is seeking a Change Specialist to support digital projects by applying the Change Management Model, preparing and equipping staff through transition, and driving adoption to improve project outcomes. This role spans field-based and office-based teams in a fast-changing environment.

You will lead change impact analyses, develop engagement strategies, and collaborate with stakeholders to manage readiness and organisational culture.

Qualifications

• Extensive experience as a Change Manager or Senior Change Analyst.
• Strong written and verbal communication translating complex info clearly.
• Proven ability to support improvement through change management practices.

Responsibilities

• Support Icon Water's digital projects with structured change management.
• Apply the Change Management Model to prepare, equip and support staff.
• Develop change impact analyses across organisation, people and culture.
• Lead engagement strategies and communication plans for adoption.

Skills

Change management

Stakeholder engagement

Communication

Facilitation

Change impact analysis

Organisational change

Job description

Job Description

Icon Wateris an iconic Canberra business with a history ofproviding essential services to Canberra for over 100years.

We are the ACT's supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra's wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.

Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water's culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Job Description

About The Role:

The Change Specialist plays a crucial role within the Change Team supporting Icon Water's digital projects to produce the results the organisation is expecting. The Change Specialist is responsible for applying the Icon Water Change Management Model to projects, to prepare, equip and support employees through change, and drive adoption to improve project success. This involves looking beyond technological change, to impacts on organisation, people, process and importantly culture. The Change Specialist works across multiple business areas (field based and office based), delivering change in a fast-changing environment. The Change Specialist develops and leads appropriate change activities to support people to transition to new digital solutions such as through change impact and current and future state analysis to fully understand current practice and system use across the organisation.

Who we are looking for ...

• Extensive experience as a Change Manager or Senior Change Analyst
• Strong written and verbal communication skills, with the ability to translate complex information into clear, practical messages for different audiences.
• Excellent active listening, facilitation and stakeholder engagement skills.
• Proven ability to support organisational improvement through effective change management practices.
• Ability to develop and deliver engagement strategies, communication plans and change plans that support successful adoption.
• Confident in conducting change impact analysis and working closely with stakeholders to manage business readiness and change impacts.
• Strong business acumen, with a sound understanding of organisational issues, challenges and priorities.
• Highly organized, with the ability to manage multiple deliverables, timelines and competing priorities.