Applications Manager - 8340

Icon Water; Canberra; On-site; AUD 120,000 - 190,000; Full time

Job summary

Icon Water in Canberra is seeking an experienced leader to head the Digital Operations Branch, driving delivery, support and ongoing improvement of critical applications. You will ensure reliability, security, and alignment with operational and strategic needs while guiding a diverse team of specialists.

The role provides leadership across the application lifecycle, shaping governance and incident resolution, with strong stakeholder communication and mentoring responsibilities.

Qualifications

• Demonstrated leadership across ICT and application teams.
• Significant experience in development, maintenance and support of ICT applications.
• Experience in agile project delivery teams and DevOps practices.
• Industry recognised certifications; ITIL, AWS/Azure.
• Experience in Microsoft 365 Applications, Power Platform and Dynamics 365.
• Working knowledge of SQL language (desirable).
• Experience in utilities or asset-intensive organisations (desirable).
• Willingness to learn Icon Water SaaS-based applications.

Responsibilities

• Provide strong leadership to application support teams and foster high performance.
• Develop team plans aligned to business strategies and objectives.
• Lead delivery, support, maintenance and improvement of business-critical applications for high availability and security.
• Manage application services, configurations, upgrades and lifecycle activities.
• Plan and deliver application enhancements, releases and small development projects with roadmaps.
• Develop and implement governance and lifecycle frameworks for sustainable services.
• Translate business requirements into technical roadmaps for the development team.
• Mentor the team and drive incident resolution and process improvements.

Skills

Leadership

ICT applications

Agile/DevOps

ITIL

AWS/Azure

Microsoft 365

Power Platform

Dynamics 365

SQL

Oracle WAM/MWM/SOA

Problem solving

Learning agility

Analytical skills

Tools

Oracle WAM

MWM

SOA

Job description

Job Type: Maximum Term (No longer than 2 years)

Location: Canberra

Job Category: Information Technology

About Icon Water

Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years. We are the ACT's supplier of essential water and wastewater services and have proudly served our community for over 100 years - sourcing, treating and supplying water, and managing Canberra's wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do. Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water's culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Job Description

What We're Looking For

We are looking for an enthusiastic and experienced leader to join the Digital Operations Branch who are responsible for the performance, availability, resilience and security of critical digital services for Icon Water.

About this role

This role is responsible for leading the delivery, support, maintenance and continuous improvement of Icon Water's business critical applications, ensuring they are reliable, secure, available and aligned to operational and strategic business needs. The role provides leadership across the application lifecycle and a diverse team of support specialists.

Responsibilities of this role

• Provide strong leadership and direction to application support teams, motivating a high performance and continuous improvement culture.
• Develop team plans aligning to business strategies and delivering against annual objectives.
• Lead the delivery, support, maintenance and continuous improvement of applications to ensure high availability, operational performance and business continuity.
• Manage application services, configurations, upgrades and lifecycle activities to ensure systems remain secure, reliable and fit for purpose.
• Manage the planning and delivery of application enhancements, releases and small development projects including the development of work plans and release roadmaps.
• Develop, implement and continuously improve application governance and lifecycle management frameworks to support effective and sustainable technology services.
• Demonstrate strong communication and negotiation skills to translate the ideas of business stakeholders into technical requirements/roadmaps that the development team understands and implements.
• Act as a technical mentor and advisor to the team, providing feedback and suggestions for process /product improvements as well as leading complex incident resolution.

Who we are looking for

• Demonstrated leadership skills and experience, including motivating and influencing others to deliver business outcomes
• Significant demonstrable experience in the development, maintenance and support of ICT applications
• Experience in agile project delivery teams and Devops practices
• Industry recognised certifications; ITIL, AWS/Azure
• Experience in Microsoft365 Applications, Power platform and Dynamics365
• Working knowledge of Oracle WAM, MWM, SOA (desirable)
• Experience working in a Utility or similar asset intensive organisation (highly desirable)
• Ability and willingness to learn on Icon Water SaaS based applications.
• Working knowledge of SQL language (desirable)
• Problem-solving attitude with an ability to motivate team members to achieve service management goals and objectives
• Ability to learn new technologies and expand breadth of knowledge in organisational applications portfolio as per the need of project priorities
• Excellent organisational, analytical and problem-solving skills

To find out more about the role you can view the detailed Position Description on the Icon Water Careers Portal. You can also contact [e-mail] via email for further information.