Change Manager - Digital Transformation

Redwolf Rosch Pty Ltd; Brisbane; Hybrid; AUD 185,000 - 221,000; Full time

Job summary

Redwolf Rosch Pty Ltd is seeking a Change Manager to lead organisational change, service readiness, and enablement for a major Queensland Digital Licensing transformation. The role is based in Brisbane with a hybrid arrangement (3 days in office / 60%).

Reporting to the Manager of Project Delivery, you will drive end-to-end change strategy across business units, ensuring smooth system adoption, operational transition, and continuous improvement for go-live and beyond.

Qualifications

• Hands-on Salesforce expertise, especially Salesforce Public Sector Solutions (PSS).
• ITIL-aligned IT service management and operational readiness for enterprise platforms.
• Proven design of core change artefacts: impact assessments, stakeholder matrices, comms & training plans.
• Experience coordinating technical change across complex system integrations, infra, and processes.
• Strong leadership and stakeholder engagement to manage change with minimal disruption.

Responsibilities

• Develop and execute readiness plans across people, processes, tech, training and communications.
• Produce change deliverables: impact assessments, stakeholder analyses, comms & training strategies.
• Design targeted comms for internal/external stakeholders and assist exec reporting.
• Create and run training/enablement plans for support and business teams.
• Monitor post-go-live adoption and drive iterative process improvements.

Skills

Salesforce

ITIL

Change artefacts

Technical change coordination

Stakeholder engagement

Tools

Salesforce Public Sector Solutions (PSS)

Job description

Change Manager – Digital Transformation

Location: Brisbane CBD (Hybrid – 3 days in office / 60%)

Contract Duration: Immediate start – June 30, 2027

Daily Rate: $1,000 – $1,200/day (inclusive of Superannuation)

About the Role

We are seeking an experienced Change Manager to lead organisational change, service readiness, and enablement activities for a major Queensland Public Sector Digital Licensing Transformation initiative.

Reporting to the Manager of Project Delivery, you will lead the end-to-end change strategy across business units, ensuring seamless system adoption, operational transition, and continuous improvement for go-live and beyond.

Key Responsibilities

• Service Readiness & Operational Handover: Develop and execute integrated readiness plans across people, processes, technology, training, and communications. Document target support models, runbooks, SOPs, and user guides to support operational handover into Business-as-Usual (BAU).
• Change Strategy & Execution: Produce core change deliverables, including impact assessments, stakeholder analysis, and tailored communication and training strategies aligned with the delivery roadmap.
• Communications & Stakeholder Engagement: Design and deliver targeted communication plans to internal and external stakeholders, providing updates on impacts, implementation timing, and readiness status. Support executive-level reporting.
• Training & Enablement: Create and run training/enablement plans for support and business teams, ensuring full readiness for go-live while tracking enablement effectiveness.
• Post-Go-Live Support & Continuous Improvement: Monitor early-life adoption, assist with issue triage, collect operational feedback, and implement iterative process enhancements.

Mandatory Requirements & Core Skills

• Salesforce Expertise: Hands-on experience with Salesforce platforms, specifically Salesforce Public Sector Solutions (PSS)
• IT Service Management & Operational Readiness: Demonstrated experience in IT service management (ITIL aligned) and leading service readiness/operational transitions for enterprise digital platforms.
• Core Change Artefacts: Proven capability creating change impact assessments, stakeholder matrices, communication plans, and training strategies.
• Technical Change Coordination: Experience coordinating technical change across complex system integrations, infrastructure, and business processes.
• Stakeholder Engagement & Communication: Exceptional leadership, stakeholder management, and facilitation skills with the ability to manage change with minimal disruption to ongoing operations.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant

Additional information

• Contract Duration: Immediate start - June 30, 2027
• Daily Rate: $1,000 - $1,200/day (inclusive of Superannuation)
• Location: Brisbane CBD (Hybrid - 3 days in office / 60%)

redwolfrosch.com.au