Digital Change Manager - Public Sector (Hybrid, Brisbane)

Redwolf Rosch Pty Ltd; Brisbane; Hybrid; AUD 185,000 - 221,000; Full time

Job summary

Redwolf Rosch Pty Ltd is seeking a Change Manager to lead organisational change, service readiness, and enablement for a major Queensland Digital Licensing transformation. The role is based in Brisbane with a hybrid arrangement (3 days in office / 60%).

Reporting to the Manager of Project Delivery, you will drive end-to-end change strategy across business units, ensuring smooth system adoption, operational transition, and continuous improvement for go-live and beyond.

Qualifications

• Hands-on Salesforce expertise, especially Salesforce Public Sector Solutions (PSS).
• ITIL-aligned IT service management and operational readiness for enterprise platforms.
• Proven design of core change artefacts: impact assessments, stakeholder matrices, comms & training plans.
• Experience coordinating technical change across complex system integrations, infra, and processes.
• Strong leadership and stakeholder engagement to manage change with minimal disruption.

Responsibilities

• Develop and execute readiness plans across people, processes, tech, training and communications.
• Produce change deliverables: impact assessments, stakeholder analyses, comms & training strategies.
• Design targeted comms for internal/external stakeholders and assist exec reporting.
• Create and run training/enablement plans for support and business teams.
• Monitor post-go-live adoption and drive iterative process improvements.

Skills

Salesforce

ITIL

Change artefacts

Technical change coordination

Stakeholder engagement

Tools

Salesforce Public Sector Solutions (PSS)

Job description

Redwolf Rosch Pty Ltd is seeking a Change Manager to lead organisational change, service readiness, and enablement for a major Queensland Digital Licensing transformation. The role is based in Brisbane with a hybrid arrangement (3 days in office / 60%).

Reporting to the Manager of Project Delivery, you will drive end-to-end change strategy across business units, ensuring smooth system adoption, operational transition, and continuous improvement for go-live and beyond.