Change and Communications Specialist

Eden Ritchie Recruitment; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Eden Ritchie Recruitment seeks an experienced Change and Communications Specialist to support ICT and cyber security change initiatives within a Queensland Government environment. This hands-on role drives user readiness and adoption, ensuring stakeholders are informed and prepared for new systems and processes.

Based in Brisbane CBD, the position involves coordinating with project teams, senior leadership and frontline staff to minimise disruption and deliver successful technology adoption

Qualifications

• Hands-on experience delivering change management and communications within ICT, cyber security or technology implementation projects.
• Exceptional written communication skills for technical and non-technical audiences.
• Experience delivering communications materials, training sessions and stakeholder engagement during technology rollouts.
• Strong stakeholder management with senior executives, operational leaders and frontline staff.
• Experience supporting organisational change within complex operational environments.

Responsibilities

• Maintain and execute Change Management and Communication and Engagement Plans, adapting activities to changing project requirements and milestones.
• Develop and deliver targeted communications, including all-staff broadcasts, intranet articles, FAQs, leadership updates, posters and user guides.
• Translate complex technical information into clear, accessible communications for diverse audiences.
• Engage with senior executives, operational managers, frontline staff and external stakeholders to support change initiatives.
• Prepare executive briefings, project updates and talking points for senior leadership and governance forums.
• Facilitate training sessions, workshops, drop-in clinics and team briefings to support user readiness and technology adoption.
• Coordinate with operational sites and local champions to engage shift-based and frontline employees.
• Monitor and report on user adoption, identify gaps and implement targeted engagement activities.
• Maintain accurate change management documentation, communications records and project reporting.

Skills

Change management

Communications

Stakeholder management

Training delivery

Education

Relevant tertiary qualifications

Tools

Microsoft 365 (Outlook, Teams, SharePoint, Excel)

Job description

Eden Ritchie Recruitment are seeking an experienced Change and Communications Specialist to support the delivery of ICT and cyber security change initiatives within a Queensland Government environment.

This is a hands-on delivery role responsible for executing change management and communications strategies to support technology and security improvements, ensuring stakeholders are informed, engaged and prepared to adopt new systems, processes and ways of working.

Working closely with project teams, senior leadership and frontline operational staff, you will play a key role in driving user readiness, minimising disruption and ensuring successful technology adoption across a complex operational environment.

Location: Brisbane CBD – 69 Ann Street
Contract Length:01/12/2026 to 05/02/2027

Key Responsibilities

• Maintain and execute existing Change Management and Communication and Engagement Plans, adapting activities to changing project requirements and milestones.


• Develop and deliver targeted communications, including all-staff broadcasts, intranet articles, FAQs, leadership updates, posters and user guides.


• Translate complex technical information into clear, accessible communications for diverse audiences.


• Engage with senior executives, operational managers, frontline staff and external stakeholders to support change initiatives.


• Prepare executive briefings, project updates and talking points for senior leadership and governance forums.


• Facilitate training sessions, workshops, drop-in clinics and team briefings to support user readiness and technology adoption.


• Work directly with operational sites and local champions to engage shift-based and frontline employees.


• Coordinate with technical teams and service desks to support operational readiness and smooth system transitions.


• Monitor and report on user adoption, identify gaps and implement targeted engagement activities.


• Maintain accurate change management documentation, communications records and project reporting.

To be successful in this role, you will demonstrate:

• Proven hands-on experience delivering change management and communications within ICT, cyber security or technology implementation projects.


• Exceptional written communication skills, with the ability to produce clear, concise and engaging content for technical and non-technical audiences.


• Experience developing and delivering communications materials, training sessions and stakeholder engagement activities throughout technology rollouts.


• Strong stakeholder management skills, with the ability to engage confidently with senior executives, operational leaders and frontline staff.


• Experience supporting organisational change within complex operational environments.


• Ability to track and report user adoption, analyse data and identify areas requiring additional support.


• Sound understanding of ICT project delivery, change management methodologies and associated risks.


• Proficiency in Microsoft 365 applications, including Outlook, Teams, SharePoint and Excel.


• Strong organisational skills, with the ability to manage competing priorities and deliver outcomes within tight timeframes.

Highly Regarded

• Experience engaging frontline or shift-based workforces with limited access to computers or email.


• Previous experience delivering ICT or cyber security change initiatives within government or similarly complex organisations.


• Relevant tertiary qualifications.

Please note that the position may require travel between corporate and operational locations, including occasional work outside standard business hours.

This is a fantastic opportunity to play a pivotal role in delivering meaningful ICT and cyber security change, working directly with stakeholders to improve operational capabilities and drive successful technology adoption across a complex organisation.

Additional information

• Support major ICT and cyber security initiatives.


• Drive change across diverse operational teams.


• - Partner with leaders to drive technology adoption.