Brisbane ICT Change & Communications Lead

Eden Ritchie Recruitment; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Eden Ritchie Recruitment seeks an experienced Change and Communications Specialist to support ICT and cyber security change initiatives within a Queensland Government environment. This hands-on role drives user readiness and adoption, ensuring stakeholders are informed and prepared for new systems and processes.

Based in Brisbane CBD, the position involves coordinating with project teams, senior leadership and frontline staff to minimise disruption and deliver successful technology adoption

Qualifications

• Hands-on experience delivering change management and communications within ICT, cyber security or technology implementation projects.
• Exceptional written communication skills for technical and non-technical audiences.
• Experience delivering communications materials, training sessions and stakeholder engagement during technology rollouts.
• Strong stakeholder management with senior executives, operational leaders and frontline staff.
• Experience supporting organisational change within complex operational environments.

Responsibilities

• Maintain and execute Change Management and Communication and Engagement Plans, adapting activities to changing project requirements and milestones.
• Develop and deliver targeted communications, including all-staff broadcasts, intranet articles, FAQs, leadership updates, posters and user guides.
• Translate complex technical information into clear, accessible communications for diverse audiences.
• Engage with senior executives, operational managers, frontline staff and external stakeholders to support change initiatives.
• Prepare executive briefings, project updates and talking points for senior leadership and governance forums.
• Facilitate training sessions, workshops, drop-in clinics and team briefings to support user readiness and technology adoption.
• Coordinate with operational sites and local champions to engage shift-based and frontline employees.
• Monitor and report on user adoption, identify gaps and implement targeted engagement activities.
• Maintain accurate change management documentation, communications records and project reporting.

Skills

Change management

Communications

Stakeholder management

Training delivery

Education

Relevant tertiary qualifications

Tools

Microsoft 365 (Outlook, Teams, SharePoint, Excel)

Job description

Eden Ritchie Recruitment seeks an experienced Change and Communications Specialist to support ICT and cyber security change initiatives within a Queensland Government environment. This hands-on role drives user readiness and adoption, ensuring stakeholders are informed and prepared for new systems and processes.

Based in Brisbane CBD, the position involves coordinating with project teams, senior leadership and frontline staff to minimise disruption and deliver successful technology adoption