Centre Services Officer

Western Downs Regional Council; Dalby; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

12% superannuation

Corporate Health Plan

Employee Assistance Program

Salary packaging

Leave loading 17.5%

Wellbeing program

Job summary

Western Downs Regional Council – Dalby is seeking a Centre Services Officer to support library and centre services at Dalby Library. You will assist customers, support community programs, and help create an inclusive environment for visitors of all ages.

Key duties include handling cash, maintaining records, and contributing to high-quality library services while working both independently and as part of a team within a local government setting.

Qualifications

• Experience delivering excellent customer service.
• Ability to handle cash and financial transactions accurately.
• Strong communication with diverse customers.
• Comfortable using technology and business systems.
• Able to manage priorities and meet deadlines.

Responsibilities

• Assist customers with library and council services.
• Support delivery of community programs and cultural initiatives.
• Engage with community groups and regional projects.
• Maintain accurate records and admin processes.
• Contribute to high-quality library services.
• Handle cash and financial transactions accurately.
• Work independently or within a team.

Skills

Customer service

Cash handling

Communication

Tech savvy

Multitasking

Job description

Western Downs Regional Council – Dalby QLD

As a Centre Services Officer, you will play a key role in providing Library and Centre Services, primarily based at the Dalby Library. In this diverse and rewarding role, you will assist customers with library and council services, support the delivery of community programs and cultural initiatives, and help create a welcoming and inclusive environment for visitors of all ages.

Key responsibilities

• Assist customers with library and council services
• Support the delivery of community programs and cultural initiatives
• Engage with community groups and support regional projects and events
• Maintain accurate records and administrative processes
• Contribute to the delivery of high-quality library services
• Handle cash and financial transactions accurately
• Work independently in a single-staff environment as well as collaboratively within a larger team

About you

• Demonstrated experience delivering excellent customer service
• Ability to handle cash and financial transactions accurately
• Effective communication skills with a diverse range of people
• Confident using technology and business systems
• Adaptable to learning new tools
• Able to manage competing priorities while meeting deadlines
• Strong organisational skills
• Commitment to fostering an inclusive and respectful environment
• Work / life balance with flexible work arrangements and wellness programs
• Superannuation contribution of twelve (12) per cent in addition to annual salary
• Growth opportunities including skill development, mentorship, and career advancement
• Access to Corporate Health Plan
• Health & Wellbeing program and Mental Health Support
• Access to free Employee Assistance Program & confidential counselling
• Salary Packaging Available
• Allowances Available (if applicable)
• Leave Loading of 17.5% on top of base rate of pay while on Annual Leave
• Uniforms and Personal Protective Equipment (PPE) provided
• Job security in a local government position

About us

Western Downs Regional Council has been awarded the Large Employer of the Year award at the Darling Downs South West Region Queensland Training Awards for 2019, 2021, 2022, 2023 and 2024. Be part of a team that make a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey

Applications close at Midnight AEST on Tuesday 24 November 2026