Centre Services Officer

Western Downs Regional Council; Australia; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Work-life balance with flexible work

12% Superannuation

Leave loading 17.5%

Uniforms & PPE provided

Health & wellness programs

Employee assistance program

Résumé du poste

Western Downs Regional Council seeks a Centre Services Officer primarily based at the Dalby Library to deliver library and centre services. You will assist customers, support community programmes, and foster an inclusive environment across all ages.

In this role you will maintain records, handle cash accurately, and collaborate with teams while adapting to new tools and priorities in a busy library setting.

Qualifications

• Demonstrated experience delivering excellent customer service.
• Ability to handle cash and financial transactions accurately.
• Effective communication with a diverse range of people.
• Confident using technology and business systems.
• Adaptable to learning new tools.
• Able to manage competing priorities while meeting deadlines.
• Strong organisational skills.
• Commitment to fostering an inclusive and respectful environment.

Responsabilités

• Assist customers with library and council services
• Support the delivery of community programmes and cultural initiatives
• Engage with community groups and support regional projects and events
• Maintain accurate records and administrative processes
• Contribute to the delivery of high-quality library services
• Handle cash and financial transactions accurately
• Work independently in a single-staff environment as well as collaboratively within a larger team

Connaissances

Customer service

Cash handling

Communication

Tech savvy

Learning tools

Time management

Organisational skills

Inclusivity

Description du poste

About the role

As a Centre Services Officer, you will play a key role in providing Library and Centre Services, primarily based at the Dalby Library. In this diverse and rewarding role, you will assist customers with library and council services, support the delivery of community programmes and cultural initiatives, and help create a welcoming and inclusive environment for visitors of all ages.

Key responsibilities

• Assist customers with library and council services


• Support the delivery of community programmes and cultural initiatives


• Engage with community groups and support regional projects and events


• Maintain accurate records and administrative processes


• Contribute to the delivery of high-quality library services


• Handle cash and financial transactions accurately


• Work independently in a single-staff environment as well as collaboratively within a larger team

About you

• Demonstrated experience delivering excellent customer service


• Ability to handle cash and financial transactions accurately


• Effective communication skills with a diverse range of people


• Confident using technology and business systems


• Adaptable to learning new tools


• Able to manage competing priorities while meeting deadlines


• Strong organisational skills


• Commitment to fostering an inclusive and respectful environment

Benefits

• Work / life balance with flexible work arrangements and wellness programs


• Superannuation contribution of twelve (12) per cent in addition to annual salary


• Growth opportunities including skill development, mentorship, and career advancement


• Access to Corporate Health Plan


• Health & Wellbeing program and Mental Health Support


• Access to free Employee Assistance Program & confidential counselling


• Salary Packaging Available


• Allowances Available (if applicable)


• Leave Loading of 17.5% on top of base rate of pay while on Annual Leave


• Uniforms and Personal Protective Equipment (PPE) provided


• Job security in a local government position

About us

Western Downs Regional Council has been awarded the Large Employer of the Year award at the Darling Downs South West Region Queensland Training Awards for 2019, 2021, 2022, 2023 and 2024. Be part of a team that make a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey

Applications close at Midnight AEST on Tuesday 24 November 2026