Centre Manager - Hearing Care Leader (Gippsland)

Australian Hearing Services (Hearing Australia); Traralgon; On-site; AUD 110,000 - 150,000; Full time

Job summary

Hearing Australia seeks a Centre Manager to lead our Gippsland centres (Traralgon, Moe, Sale and Bairnsdale). You’ll drive day-to-day operations, sales targets, and people development while ensuring high-quality patient service and safety standards.

You’ll analyse reports, forecast resources, and collaborate with marketing to boost client throughput. A business discipline qualification and strong leadership are essential for success in this permanent, full-time role.

Qualifications

• Tertiary qualifications in a business discipline and/or relevant experience.
• Experience in people management.
• Proven ability to deliver commercial results.
• Proven planning and problem-solving skills.
• Knowledge of EEO and WHS practices.
• High level of energy, drive and a strong work ethic.
• Experience as a results oriented, team leader and team player.

Responsibilities

• Effectively manage the day-to-day operations of the centre
• Sales generation; meet monthly, quarterly, and annual client and sales targets
• Analyse reports and utilise the appointment book for planning, forecasting and effective utilisation of resources
• Provide accurate reporting information to the General Manager on business operations and provide input on direction of the Centre
• Provide effective leadership and coaching to ensure effective development of direct reports
• Manage employee issues, with support from HR and the General Manager
• Plan and implement effective local marketing strategies to ensure client throughput targets are exceeded in partnership with Marketing and Sales
• Manage a range of products; including ordering, receiving, sales and returns
• Ensure good standards for quality, customer service, and health and safety are maintained and client needs are met
• Resolve complex and escalated client issues, escalating further when required
• Develop effective working relationships with local community stakeholders, including GPs, other referrers and teachers

Skills

People management

Commercial results

Planning & problem-solving

EEO & WHS

Drive & energy

Team leadership

Education

Tertiary qualifications in business

Job description

Hearing Australia seeks a Centre Manager to lead our Gippsland centres (Traralgon, Moe, Sale and Bairnsdale). You’ll drive day-to-day operations, sales targets, and people development while ensuring high-quality patient service and safety standards.

You’ll analyse reports, forecast resources, and collaborate with marketing to boost client throughput. A business discipline qualification and strong leadership are essential for success in this permanent, full-time role.