Centre Manager-Traralgon and Sale

Hearing Australia; Traralgon; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hearing Australia is seeking a Centre Manager to lead our Gippsland centres (Traralgon, Moe, Sale, Bairnsdale) and drive daily operations, customer service and community partnerships.

You will manage performance against sales targets, plan resources, develop staff, and deliver high-quality hearing care with safety and accessibility at the forefront.

Qualifications

• Tertiary qualifications in a business discipline or related field.
• Experience in people management.
• Proven ability to deliver commercial results to the business.
• Proven ability to apply effective planning and problem-solving skills.
• Knowledge of, and commitment to, EEO and WHS practices.
• High level of energy, drive and a strong work ethic.

Responsibilities

• Effectively manage the day-to-day operations of the centre.
• Sales generation; meet monthly, quarterly, and annual client and sales targets.
• Analyse reports and utilise the appointment book for planning, forecasting and effective utilisation of resources.
• Provide accurate reporting information to the General Manager on business operations and provide input on direction of the Centre.
• Provide effective leadership and coaching to ensure development of direct reports.
• Manage employee issues, with support from HR and the General Manager.
• Plan and implement local marketing strategies to ensure client throughput targets are exceeded in partnership with Marketing and Sales.
• Manage a range of products; including ordering, receiving, sales and returns.
• Ensure high standards for quality, customer service, and health and safety are maintained.
• Resolve complex and escalated client issues, escalating further when required.
• Develop effective working relationships with local community stakeholders, including GPs, referrers and teachers.

Job description

Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it.

• Lead our hearing centres across Gippsland - Traralgon, Moe, Sale and Bairnsdale
• Help provide the high-quality hearing services to anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care

Your opportunity

As a Centre Manager, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Effectively manage the day-to-day operations of the centre
• Sales generation; meet monthly, quarterly, and annual client and sales targets
• Analyse reports and utilise the appointment book for planning, forecasting and effective utilisation of resources
• Provide accurate reporting information to the General Manager on business operations and provide input on direction of the Centre
• Provide effective leadership and coaching to ensure effective development of direct reports
• Manage employee issues, with support from HR and the General Manager
• Plan and implement effective local marketing strategies to ensure client throughput targets are exceeded in partnership with Marketing and Sales
• Manage a range of products; including ordering, receiving, sales and returns
• Ensure good standards for quality, customer service, and health and safety are maintained and client needs are met
• Resolve complex and escalated client issues, escalating further when required
• Develop effective working relationships with local community stakeholders, including GPs, other referrers and teachers

What you’ll bring

We welcome interest from those who embrace quality customer service, are dedicated to continual improvement, and possess the enthusiasm to grow with us through innovation and community partnering. You’ll bring:

• Tertiary qualifications in a business discipline and/or relevant experience
• Experience in people management
• Proven ability to deliver commercial results to the business
• Proven ability to apply effective planning and problem-solving skills
• Knowledge of, and commitment to, EEO and WHS practices
• High level of energy, drive and a strong work ethic
• Experience as a results oriented, team leader and team player

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.