Centre Manager — Elevate Operations & Customer Experience

Knight Frank Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Two extra weeks of leave

Wellness days

Birthday off

Job summary

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the daily operations of a busy shopping centre in the West of Sydney. You will lead the on-site team, balance operational excellence with strong customer experience, and collaborate with engaged stakeholders.

This role offers focus on delivering outcomes, managing budgets, supporting activations, and maintaining safe, well-presented premises while enhancing long-term asset performance.

Qualifications

• A retail property professional who understands what drives foot traffic, retailer success and customer experience.
• A leader who can balance operational excellence with commercial outcomes and long‑term asset performance.
• Someone who takes pride in creating vibrant destinations where retailers, customers and the local community thrive.
• An experienced people leader who can motivate on‑site teams and foster a culture of accountability and service excellence.
• A proactive communicator who can influence outcomes across multiple stakeholder groups and navigate competing priorities.
• A hands‑on Centre Manager who leads from the front and stays connected to the day‑to‑day operation.

Responsibilities

• Lead the day‑to‑day management of this centre delivering exceptional operational, commercial and customer outcomes.
• Prepare and manage annual operating budgets, forecasts and capital expenditure plans, ensuring strong financial performance and cost control.
• Drive retailer engagement and performance through proactive communication, issue resolution and a customer‑focused approach.
• Monitor centre performance, including sales trends, customer feedback, occupancy and key operational metrics, identifying opportunities for continuous improvement.
• Partner with Asset Management, Leasing and Marketing teams to support activations, events, leasing initiatives and asset enhancement opportunities.
• Oversee facilities management, maintenance programs, essential services and contractor performance to ensure a safe, well‑presented and operationally efficient environment.
• Ensure compliance with all statutory, safety, risk management and governance requirements, maintaining accurate records and operational documentation.
• Lead the delivery of capital works, upgrades and asset initiatives, ensuring minimal disruption to retailers, customers and trade.
• Identify and implement opportunities to enhance the customer experience, strengthen retailer performance and contribute to the long‑term success of the assets.

Job description

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the daily operations of a busy shopping centre in the West of Sydney. You will lead the on-site team, balance operational excellence with strong customer experience, and collaborate with engaged stakeholders.

This role offers focus on delivering outcomes, managing budgets, supporting activations, and maintaining safe, well-presented premises while enhancing long-term asset performance.