Retail Centre Manager: Tenant Success & Operations

Knight Frank Australia; Fairfield; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Two additional weeks of leave

Two wellness days per year

Birthday day off

Mentorship programs

Leadership development opportunities

Employee discounts via The Vault

Job summary

Knight Frank Australia is seeking a Retail Manager to oversee the day-to-day operations, presentation, and tenant engagement for Town/ Shopping centres with 120 tenants. Ensure smooth trading and a great experience for retailers and customers.

Join our national retail team, leveraging strong relationships with retailers and stakeholders to drive performance. You will manage leases, compliance tasks, and marketing support to enhance trading results and customer satisfaction.

Qualifications

• Current NSW real estate Certificate of Registration or willingness to obtain (with our support).
• Proven experience in retail or property management, ideally across multi-site portfolios.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Excellent organisational and administrative ability to manage high-volume tasks and deadlines.
• Familiarity with tenancy systems and compliance processes; Microsoft Office proficiency.

Responsibilities

• Take ownership of daily retail and tenancy management across multiple centres, ensuring compliance and presentation standards.
• Act as the primary contact for tenants, resolving queries promptly and building strong relationships.
• Coordinate lease administration, compliance tasks (insurances, bank guarantees), and maintain accurate records.
• Support marketing initiatives, retailer engagement, and trading analysis to drive performance.
• Partner with facilities and portfolio managers to deliver seamless operations and meet KPIs.

Skills

Strong communication

Stakeholder management

Customer-focused approach

Organisational and administrative

Education

NSW real estate Certificate of Registration

Tools

Microsoft Office

Job description

Knight Frank Australia is seeking a Retail Manager to oversee the day-to-day operations, presentation, and tenant engagement for Town/ Shopping centres with 120 tenants. Ensure smooth trading and a great experience for retailers and customers.

Join our national retail team, leveraging strong relationships with retailers and stakeholders to drive performance. You will manage leases, compliance tasks, and marketing support to enhance trading results and customer satisfaction.