Centre Manager

Charter Hall; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Employee share ownership

Career development

Sonder 24/7 EAP

Job summary

Charter Hall is seeking a Centre Manager in Sydney to lead day-to-day operations across our retail hub, building strong partnerships with retailers and stakeholders to create a thriving shopping environment. You will use commercial insight to boost income opportunities, manage budgets, and drive asset value with a focus on sustainability and risk management.

The role requires at least 5 years in shopping centre management, a business or property-related degree (preferred), and proven leadership

Qualifications

• Strong leadership and people management skills.
• Minimum 5 years’ experience in shopping centre management.
• Tertiary degree in business or property related discipline preferred.
• Strong financial management, budgeting and reforecasting abilities.
• Ability to lead a motivated centre management team and deliver objectives.

Responsibilities

• Lead day-to-day operations across the hub.
• Build partnerships with retailers and stakeholders to enhance customer service and shopping experience.
• Drive commercial performance through budgeting, forecasting and reporting.
• Lead operational excellence, WHS and compliance, and risk management.
• Identify opportunities to improve asset performance and drive sustainability goals.

Skills

Leadership

Budgeting

Partnerships

Customer service

WHS

Risk management

Stakeholder management

Education

Tertiary degree in business or property (preferred)

Tools

Property management accounting systems

Job description

As our Centre Manager, you’ll bring people, place and performance together to unlock the potential of our retail assets. Leading day-to-day operations across the Hub and building strong partnerships with retailers and stakeholders, you’ll help create places where businesses and communities thrive. With commercial insight and a drive to go further, you’ll turn operational excellence into lasting asset value and strong investment returns bringing Charter Hall’s strategy to life through the places we manage.

How you’ll make an impact:

• Inspire your team by building a positive, values-led culture, coaching your people and empowering them to deliver shared goals.
• Build meaningful partnerships with retailers and stakeholders, championing customer service and a safe, enjoyable shopping experience.
• Drive commercial performance through disciplined budgeting, forecasting and reporting, while unlocking income opportunities through leasing and proactive debtor management.
• Lead operational excellence alongside the Operations Manager, maintaining WHS and compliance standards and taking the lead in emergencies and risk management.
• Turn insight into lasting value by identifying opportunities to improve asset performance and driving sustainability outcomes that support the centre’s NABERS target.

What you’ll bring to the team

• Future focused capabilities including self-awareness, resilience, agility and generosity.
• An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
• Alignment to our Charter Hall values.
• Display active leadership and actively seek feedback on leadership style.
• Drive staff engagement actions and communications by nurturing a positive, empowering culture that promotes inclusion, customer excellence and continuous learning.
• Minimum 5 years’ experience in shopping centre management.
• Strong customer and people management skills and be knowledgeable in local industry/market trends in retail/property.
• Tertiary degree qualified in a business or property related discipline preferred.
• Strong financial management skills, including budgeting and reforecasting and be able to deliver accurate and timely reports with written clarity.
• Proven ability to lead, assist and direct a motivated centre management team to deliver their objectives.
• Experienced use of property management accounting systems and procedures.
• A current driver’s license is required for the role.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth:Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family:20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well-being:Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
• Learning:On-the-job experiences, 24/7 online learning, mentoring and coaching.
• Leave:Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community:Pledge 1%, volunteer leave, workplace giving and dollar matching
  

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Charter Hall is committed to an inclusive recruitment experience where everyone feels respected and supported. If you need adjustments at any stage of the process, let us know and we’ll work with you to make it accessible.