Centre Manager

Mecwacare; Ballarat; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Meals Card

Private health insurance discounts

Job summary

Mecwacare is seeking a confident, organised Centre Manager to oversee the day-to-day operations of our Home and Community Services centre in Ballarat. Lead staff performance and development, manage resources, and drive continuous improvement while delivering high-quality care to clients and their families.

You will coordinate recruitment, onboarding and rostering, harness strong stakeholder relationships and ensure services meet CHSP/NDIS-like guidelines and quality standards.

Qualifications

• Strong operations management and ability to coordinate people, programs and resources.
• Excellent verbal and written communication, with clear reporting to stakeholders.
• Proven ability to build professional relationships with diverse stakeholders.
• Understanding of budgets and responsible resource use.
• Strong problem-solving and analytical skills.
• Proven customer service experience with professional issue resolution.
• Ability to communicate with people from diverse backgrounds.
• Experience identifying workforce development needs and improving team performance.
• Organisation skills with ability to prioritise and complete tasks.
• Initiative, attention to detail and ability to work independently or in a team.

Responsibilities

• Oversee day-to-day centre operations and programs.
• Support, guide and develop staff for confident performance.
• Coordinate recruitment, onboarding, rostering and performance reviews.
• Build relationships with clients, families and stakeholders.
• Monitor service delivery and investigate feedback or incidents.
• Manage resources and budgets to support quality outcomes.
• Identify opportunities for improvement across operations, risk, quality and client experience.

Skills

Operations management

Staff development

Stakeholder engagement

Budget management

Problem solving

Customer service

IT literacy

Care coordination

Team leadership

Tools

Microsoft Office

Job description

mecwacare is seeking a confident, organised and people-focused Centre Manager to oversee the day-to-day operations of our Home and Community Services centre. This is a rewarding leadership role for someone who enjoys bringing people, processes and service delivery together to create positive outcomes for clients, families, staff and community stakeholders.

In this role, you will lead centre operations, support staff performance and development, respond to stakeholder enquiries, contribute to recruitment and onboarding, and drive continuous improvement across service delivery. You will also play a key role in managing resources, resolving issues, investigating feedback and incidents, and ensuring services are delivered safely, efficiently and in line with quality standards.

What's in it for you

• Generous not-for-profit salary packaging benefits of up to $15,900, plus a Meals Card of up to $2,700.
• Discounted Medibank private health insurance and access to other discounts.
• Access to an Employee Assistance Program, along with awards and recognition initiative

What you’ll be doing

• Oversee the smooth day-to-day running of the centre and its programs.
• Support, guide and develop staff so they can perform confidently and effectively.
• Coordinate recruitment, onboarding, rostering, performance reviews and workforce utilisation.
• Build strong working relationships with clients, families, staff and internal and external stakeholders.
• Monitor service delivery, investigate feedback or incidents, and support timely issue resolution.
• Manage resources and budgets effectively to support quality service outcomes.
• Identify opportunities for improvement across operations, risk, quality and client experience.

About you

You are an experienced, practical and values-driven leader who can balance operational priorities with a strong focus on people, service quality and positive client outcomes. You communicate clearly, build trust quickly and enjoy solving problems in a busy service environment.

Essential skills and experience

• Strong operations management skills, with the ability to coordinate people, programs and resources.
• Excellent verbal and written communication skills, including clear reporting and stakeholder communication.
• Proven ability to build and maintain professional relationships with a broad range of internal and external stakeholders.
• Sound understanding of budget management and responsible use of resources.
• Strong problem-solving, investigative and analytical skills.
• Demonstrated customer service skills, with the ability to resolve issues professionally and constructively.
• Ability to communicate effectively with people from diverse cultural backgrounds.
• Experience identifying workforce development needs and supporting individual and team performance.
• Strong organisation skills, including the ability to prioritise tasks and follow through to completion.
• Initiative, attention to detail, accountability and the ability to work independently or as part of a team.
• Experience in rostering and care coordination, with a strong commitment to excellent customer service.
• Confidence using IT applications, including the Microsoft Office suite.
• Previous experience in a similar Centre Manager or Team Leader role within the community services sector.
• Experience with continuous improvement, risk management systems and related processes.
• Knowledge of CHSP, NDIS, HACC guidelines and the My Aged Care portal.

Desirable experience

• Previous experience in a similar Centre Manager or Team Leader role within the community services sector.
• Experience with continuous improvement, risk management systems and related processes.
• Knowledge of CHSP, NDIS, HACC guidelines and the My Aged Care portal.

Why work for us? Be part of work that truly makes a meaningful difference.

mecwacareis a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguisticbackgrounds, as well as Aboriginal and Torres Strait Islanders.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

Additional information

• Full Time Hybrid Ongoing Opportunity | Ballarat Office
• Oversee the day-to-day operations of our Home Care Services centre
• Access to Not-For-Profit Salary Packaging benefits!