Centre-Based Case Manager

Communify; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Communify in Fortitude Valley, Brisbane, is seeking a compassionate Centre-Based Case Manager to support individuals, couples and adult households experiencing homelessness. You’ll work under HART 4000, delivering trauma-informed, strengths-based housing support and coordinating with housing providers and government services.

This full-time fixed-term role ends 30 June 2027. You’ll manage a caseload up to 20, conduct intakes, develop practical plans within four to six weeks, and maintain

Qualifications

• Caseload management for complex needs
• Trauma-informed, strengths-based practice
• Strong assessment and support planning
• Crisis response and problem-solving abilities
• Excellent organisation and time management
• Clear communication and collaboration with partners
• Commitment to confidentiality and ongoing professional development

Responsibilities

• Provide short-term, intensive housing support to a caseload of up to 20 people.
• Conduct intakes and assessments, help participants identify housing goals.
• Develop practical support plans to achieve outcomes within 4–6 weeks.
• Provide information about housing options and connect to services.
• Deliver intake, assessment and housing support at outreach locations.
• Maintain accurate records and represent HART 4000 at meetings and events.

Skills

Caseload management

Trauma-informed approach

Assessment & planning

Crisis response

Recordkeeping

Communication & collaboration

Professional development

Education

Tertiary qualification or extensive relevant experience

Job description

Centre-Based Case Manager – HART4000
Full time fixed term contract ending 30th June 2027
SCHADS Award - Level 5

WHO WE ARE

At Communify, our Vision is for an engaged, unified community leading change. And our Mission is all about supporting the community on all sides by working creatively to meet needs and interests in a rapidly changing world.

WHO WE'RE LOOKING FOR

We're looking for a compassionate and proactive professional to join our HART 4000 team in Fortitude Valley, supporting individuals, couples and adult households experiencing, or at risk of, homelessness to secure sustainable housing.

YOU'LL BRING

• Relevant tertiary qualifications or extensive relevant experience.
• Demonstrated experience managing a caseload of people with complex needs and delivering trauma-informed, strengths-based support.
• Strong assessment, support planning and case management skills, with a focus on achieving practical housing outcomes.
• A flexible, solutions-focused approach, with sound judgement, problem-solving skills and the ability to respond to crises and changing needs.
• Excellent organisational and time management skills, with the initiative to prioritise competing demands.
• Strong communication and relationship-building skills to work collaboratively with participants, community agencies, housing providers and government services.
• A commitment to accurate recordkeeping, confidentiality, ongoing professional development and self-care.

You will also need a National Police Record Check and a Working with Children Check (Blue Card).

WHAT YOU'LL BE DOING

You'll provide short-term, intensive housing support to a caseload of up to 20 people experiencing, or at risk of, homelessness. Using a rapid case management approach, you'll conduct intakes and assessments, help participants identify their housing goals and develop practical support plans, with a focus on achieving outcomes within four to six weeks. You'll provide clear information about available housing options, build relationships with accommodation and housing providers, and connect participants with relevant services. The role also includes delivering intake, assessment and housing support at outreach locations, maintaining accurate records and representing HART 4000 at network meetings and events.

WHO YOU'LL BE WORKING WITH

Reporting to the Centre-Based Team Leader, HART 4000, you'll work alongside a collaborative team supporting people experiencing housing insecurity. You'll also work closely with community agencies, crisis accommodation providers, boarding house operators, community housing providers and Department of Housing service centres to help participants access suitable housing options.

WHAT WE OFFER

Communify offers all staff benefits by offering Not for Profit Salary Packaging, a flexible workplace strategy and support through a comprehensive Employee Assistance Program.

Applications accepted up until COB 20/11/2026.

Applications will be reviewed as they are received, and shortlisted candidates may be contacted before the closing date.