Immediate Housing Response Worker

Communify; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

Communify is seeking an Immediate Housing Response Worker to join the HART 4000 Outreach Team in Brisbane. You will support individuals and couples experiencing or at imminent risk of homelessness, helping them access short-term accommodation and move towards sustainable housing.

With tertiary qualifications, trauma-informed practice, and strong case-management skills, you will assess needs, plan referrals, advocate with services, and maintain accurate records in a compassionate,

Qualifications

• Must have tertiary qualifications and trauma-informed, strengths-based, person-centred approach.
• Experience with assessment, planning, risk assessment and intensive case management.
• Ability to respond to crises and manage a busy caseload with strong organisational skills.

Responsibilities

• Assist individuals and couples to access short-term temporary accommodation.
• Provide information, advice, referral, advocacy and short-term case planning and management.
• Maintain accurate records and collaborate with community agencies and government services.

Skills

Assessment

Support planning

Risk assessment

Intensive case management

Crisis response

Time management

Communication

Recordkeeping

Education

Tertiary qualification in social work/housing services

Job description

Immediate Housing Response Worker - HART 4000

Full time fixed term contract ending 30th June 2027

SCHADS Award - Level 5

WHO WE ARE

At Communify, our Vision is for an engaged, unified community leading change. And our Mission is all about supporting the community on all sides by working creatively to meet needs and interests in a rapidly changing world.

WHO WE’RE LOOKING FOR

We’re looking for a compassionate and proactive professional to join our HART 4000 Immediate Housing Response Outreach Team, supporting individuals and couples experiencing, or at imminent risk of, homelessness to secure sustainable housing.

You’ll bring:

• Relevant tertiary qualifications and the ability to deliver strengths-based, person-centred and trauma-informed support.
• Skills in assessment, support planning, risk assessment and intensive case management.
• A flexible, solutions-focused approach, with sound judgement and the ability to respond to crises and changing needs.
• Strong organisational and time management skills, with the ability to work independently and prioritise a busy caseload.
• Excellent communication and relationship-building skills to work collaboratively with participants, community agencies and government services.
• A commitment to accurate recordkeeping, confidentiality, ongoing professional development and self-care.

You will also need a current open driver’s licence, a National Police Record Check and a Working with Children Check (Blue Card).

WHAT YOU'LL BE DOING

The position support couples and single people to access short term temporary accommodation (including motels) and proactively assist them to transition to secure housing. Duties include the provision of information, advice, referral, advocacy and short-term case planning and management.

WHO YOU'LL BE WORKING WITH

Reporting into the Outreach Team Leader of HART 4000, you will work alongside and in collaboration with our dynamic HART 4000 Homelessness Intervention Team.

WHAT WE OFFER

Communify offers all staff benefits by offering Not for Profit Salary Packaging, a flexible workplace strategy and support through a comprehensive Employee Assistance Program.

Applications accepted up until COB 20/11/2026.