Supportive Housing Case Manager - Homes First

Sacred Heart Mission; Melbourne; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $15,990 pre-tax

Leave loading 17.5%

Wellbeing and gender affirmation leave

Flexible work arrangements

Job summary

Sacred Heart Mission is seeking a Supportive Housing Case Manager to join Homes First Inner South, delivering three-year flexible support packages to participants in Melbourne. Work from our St Kilda office with a focus on sustaining tenancies and linking participants to local resources.

You will perform assertive outreach, provide tailored case management, and collaborate with services to prevent homelessness. A degree in community services and case-management experience are essential.

Qualifications

• Degree or qualification relevant to community services.
• Experience in case management and navigating complex service systems.
• Demonstrated commitment to sustaining tenancies and ending homelessness in Melbourne.
• Ability to adapt to participants' needs and collaborate with multiple services.
• Proven de-escalation and crisis response capabilities.

Responsibilities

• Deliver case management and service coordination to participants.
• Engage in assertive outreach to support tenancy sustainment and transitions.
• Build relationships with participants and link to local services and resources.
• Maintain long-term, goal-focused planning with a small caseload.

Skills

Degree in community services

Case management

Building tenancy support

Participant voice & collaboration

De-escalation & crisis response

Education

Degree in community services

Job description

Your new role

We have an exciting opportunity for a Supportive Housing Case Manager to join our Homes First Inner South team.

As a Supportive Housing Case Manager, you will be part of the newly funded Homes First program, delivering services across Melbourne from our St Kilda office. The role involves delivering culturally safe three-year flexible support packages to participants who need support to sustain tenancies or move into stable housing.

Your day to day

A typical day will see you working with participants in an assertive outreach capacity to deliver case management and service coordination activities whilst liaising with other agencies, and community resources and services.

You’ll be focused on building strong relationships with participants who have experienced chronic homelessness. You will be supporting participants to both move and settle into their tenancies and continue to link them with their local communities.

You will work long-term with a small caseload to focus on individualised goal planning while performing regular outreach appointments, focusing on preventative support and strategies that help break the cycle of homelessness and are effective in achieving participant outcomes.

Essentials for success

• An appropriate degree qualification relevant to community services.
• Experience in case management and navigating complex service systems.
• A passion for sustaining tenancies and ending homelessness in Melbourne.
• Ability to adapt to participants' needs effectively and include the voice of the participant while collaborating with different services.
• Able to demonstrate de-escalation and effective response tactics towards challenging behaviour and crisis situations.

You can look forward to

• Maximum term contract, until 30 June 2029
• $48 - $51 per hour, dependent on experience.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• Generous leave entitlements such as 17.5% leave loading, Christmas/ New Years 3 days ex gratia leave, wellbeing leave, and gender affirmation leave.
• Quality time with participants - you'll have the chance to really get to know your participants and make a huge impact in their lives.
• A supportive work environment: 1 on 1 regular line manager direct supervision, available Psychological First Aid and EAP etc.
• Access to the Portable Long Service Benefits Scheme.
• Flexible work arrangements are available for maintaining your work-life balance.
• Professional and career development opportunities, including participation in organisation-wide initiatives like the Rainbow Collective and Culture Champions.

Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep and disadvantage and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

For more information about the role, contact Charlotte Georgiou, Program Coordinator on [e-mail].

Closing date for applications: 11.59pm, Thursday 26th November 2026

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates. If you have previously applied for this position, there is no need to reapply.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.