Centre Administrator

Green Leaves Early Learning Centres; Hobart; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Supportive culture

Induction & ongoing support

Weekly pays

Retention wage boost

Childcare discount 60%

Career development opportunities

Supplier discounts

Wellness week & flu shots

Breakfast & barista coffee

Job summary

Green Leaves Early Learning Centres Pty seeks a Centre Administrator to warmly welcome families and staff, manage enrolments and accounts in QikKids and Salesforce, and support the Centre Leadership team. This role emphasizes superb customer service, organisation, and proactive communication.

You will handle enrolments, tours, and inquiries while coordinating with maintenance and suppliers to maintain a welcoming environment. A strong background in admin and childcare compliance is preferred.

Qualifications

• Experience with QikKids system and navigating Kiosk
• State Working with Children Check or safety screening
• Exceptional customer service skills, written and verbal
• Excellent written and verbal communication skills
• Highly organized with ability to juggle demands and priorities
• Experience with Salesforce system
• Knowledge of CCSS Guidelines
• Proficiency in Word, Excel, PowerPoint

Responsibilities

• Welcoming families, children and team in a friendly, professional manner
• Conducting centre tours and assisting with enrolments and orientations
• Managing enrolments and family accounts in QikKids and Salesforce
• Handling phone, email, debt collection and walk-in queries
• Contributing to Centre Leadership team
• Liaising with maintenance and suppliers to keep the centre presentable
• Ensuring tasks are completed accurately and reliably
• Handling difficult conversations with professionalism

Skills

Exceptional customer service

Written and verbal communication

Highly organized

Salesforce experience

QikKids navigation

CCSS knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Education

Working with Children Check

First Aid & CPR (HLTAID012)

National Police Clearance

Proda ID

Tools

QikKids

Salesforce

Job description

Are you a friendly, caring human being at heart who takes joy in helping others?

At Green Leaves Early Learning, our Centre Administrators are truly one-of-a-kind. With your warm, caring nature, you play a vital role in fostering a welcoming and inclusive environment for our families, children, and team

• Welcoming our families, children and team in a friendly and professional way
• Introducing new families and team members to the service, conducting Centre tours, assisting with enrolments and orientations
• Use your strong systems skills across QikKids and Salesforce to manage enrolments and families' accounts
• Showcase your masterful prioritisation skills to complete a range of systems-related tasks, while managing phone, email, debt collection and walk-in queries
• Support the Centre by using your refined people and leadership skills as a key member of the Centre Leadership team
• Liaise with our maintenance team as well as external suppliers and contractors to ensure our Centre continues to present as it did the first week we opened
• Use your super-star administrative skills to ensure all tasks are completed to a high level of accuracy, in a reliable and consistent manner
• Display your extraordinary interpersonal and customer service skills to breeze through some difficult conversations.

In return, we offer a culture that recognises and rewards your contribution through our Green Leaves Work Perks:

• A supportive and progressive culture that appreciates doing things a little bit differently
• A thoughtful and comprehensive induction with ongoing supportfromour Support Office Family Care team
• Weekly Pays + The Educator Retention Grant Wage Boost
• A Reward & Recognition incentive for the Centre Administrator role, paid annually in addition to your wage
• Childcare Discount- 60% off the gap fee
• The opportunity to grow your career with ongoing development and support from a range of internal programs
• Exclusive access to our supplier discount program
• From our Annual Wellness Week to complimentary flu shots, we support your wellbeing year-round
• Start your day right with Breakfast and Barista-made Coffee on us!
• Access to our online Green Leaves library
• Our Acknowledge platform, celebrating team achievements through shared eCards of support

About You:

• The availability to work rostered shifts from Monday through to Friday for 37.5 hours per week
• Current and State-relevant Working with Children's Check
• Current Child Protection and National Child Safety Training Certificates
• Current First Aid and CPR (HLTAID012)
• National Police Clearance obtained in the last 6 months and Proda ID

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the National Principles for Child Safe Organisations.

Desired Skills and Experience

Essential Qualifications/Experience/Skills:

• Ideally proven experience with the QikKids system, with a strong ability to navigate Kiosk
• State relevant Working with Children Check, Blue Card, or Safety Screening
• Exceptional Customer Service Skills, both written and verbal
• Excellent written and verbal communication skills
• Highly organised with proven experience juggling a wide range of demands and priorities and managing time effectively.
• Experience with the Salesforce system
• Working knowledge of CCSS (Child Care Subsidy System) Guidelines
• Skilled in the use of Microsoft Word, Excel, PowerPoint