Centre Administrator

Green Leaves Early Learning Centres Pty; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly Pays

Educator Retention Grant Wage Boost

Childcare Discount 75% off gap fee

Development programs and internal upsk

Supplier discount program

Wellness week and flu shots

Breakfast and barista coffee

Job summary

Green Leaves Early Learning Centres Pty is seeking a Centre Administrator to support families, children and the team with welcoming service, enrolment processing and strong admin systems. You will work closely with the Centre Leadership team to maintain smooth operations and a positive environment.

You will handle enrolments in QikKids and Salesforce, manage inquiries, coordinate tours and support debt collection while ensuring accuracy and a high level of customer service.

Qualifications

• Rostered shifts Mon-Fri, 7:30am–5:30pm, 37.5 hours per week.
• Current VIC Working with Children Check.
• Current VIC Child Protection and National Child Safety Training Certificates.
• Current First Aid and CPR (HLTAID012).
• National Police Clearance within last 6 months and Proda ID.

Responsibilities

• Welcoming families, children and team in a friendly and professional way.
• Conduct Centre tours, assist enrolments and orientations.
• Manage enrolments and family accounts in QikKids and Salesforce.
• Prioritise tasks while handling phone, email, debt collection and walk-in queries.
• Support Centre Leadership with people and leadership responsibilities.
• Liaise with maintenance, suppliers and contractors to maintain Centre presentation.
• Deliver accurate administrative work with reliability and consistency.
• Handle difficult conversations with outstanding customer service.

Skills

Customer service

Administrative systems

Team coordination

Prioritisation

Interpersonal communication

Tools

QikKids

Salesforce

Job description

Job Category: Education, Childcare & Training

Job Description

Are you a friendly, caring human being at heart who takes joy in helping others?

At Green Leaves Early Learning, our Centre Administrators are truly one-of-a-kind. With your warm, caring nature, you play a vital role in fostering a welcoming and inclusive environment for our families, children, and team

• Welcoming our families, children and team in a friendly and professional way
• Introducing new families and team members to the service, conducting Centre tours, assisting with enrolments and orientations
• Use your strong systems skills across QikKids and Salesforce to manage enrolments and families' accounts
• Showcase your masterful prioritisation skills to complete a range of systems-related tasks, while managing phone, email, debt collection and walk-in queries
• Support the Centre by using your refined people and leadership skills as a key member of the Centre Leadership team
• Liaise with our maintenance team as well as external suppliers and contractors to ensure our Centre continues to present as it did the first week we opened
• Use your super-star administrative skills to ensure all tasks are completed to a high level of accuracy, in a reliable and consistent manner
• Display your extraordinary interpersonal and customer service skills to breeze through some difficult conversations.

In return, we offer a culture that recognises and rewards your contribution through our Green Leaves Work Perks:

• A supportive and progressive culture that appreciates doing things a little bit differently
• A thoughtful and comprehensive induction with ongoing supportfromour Support Office Family Care team
• Weekly Pays + The Educator Retention Grant Wage Boost
• A Reward & Recognition incentive for the Centre Administrator role, paid annually in addition to your wage
• Childcare Discount- 75% off the gap fee
• The opportunity to grow your career with ongoing development and support from a range of internal programs
• Exclusive access to our supplier discount program
• From our Annual Wellness Week to complimentary flu shots, we support your wellbeing year-round
• Start your day right with Breakfast and Barista-made Coffee on us!
• Access to our online Green Leaves library
• Our Acknowledge platform, celebrating team achievements through shared eCards of support

About You:

• The availability to work rostered shifts (between 7:30am and 5:30pm) from Monday through to Friday for 37.5 hours per week
• Current VIC Working with Children's Check
• Current VIC Child Protection and National Child Safety Training Certificates
• Current First Aid and CPR (HLTAID012)
• National Police Clearance obtained in the last 6 months and Proda ID

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the Victorian Child Safe Standards.