CCLHD-Research Support Officer

Central Coast Local Health District; Central Coast; On-site; AUD 57,000 - 59,000; Part time

Benefits offered by this job

Accrued day off each month

17.5% annual leave loading

Relocation assistance

Salary packaging

Novated leasing

Discounted gym memberships

EAP counselling for you and family

Private health insurance discounts

Professional development courses

Job summary

Central Coast Local Health District is seeking a Research Support Officer to provide high-level administrative and operational support to the Centralised Clinical Trials Support Unit within the Research Office at Gosford. You will assist with CTMS data quality, system administration, reporting, and KPI compliance to ensure smooth trial activities.

Responsibilities include coordinating CDAs and regulatory documents, meetings and events, and supporting the Reporting Manager with prioritised

Qualifications

• Demonstrated experience providing high-level administrative support within a complex and demanding environment.
• Proven organisational skills with the ability to manage competing priorities and meet deadlines with minimal supervision.
• Strong written and verbal communication skills, including experience preparing meeting minutes, reports and correspondence.
• Excellent customer service and stakeholder engagement skills with the ability to build effective working relationships.
• Experience using a range of computer systems and software applications, with a high level of accuracy and attention to detail.
• Demonstrated knowledge and understanding of clinical trial processes, with experience using a CTMS is highly desirable.

Responsibilities

• Provide high-level administrative and operational support to the CTSU coordinating workflows and priorities.
• Support the Reporting Manager through the preparation of reports, presentations, correspondence, meeting minutes, CDAs, and other trial documentation.
• Manage enquiries and provide responsive customer service to clinical trial workforce and stakeholders.
• Support the CTMS implementation, maintenance, and KPI reporting and data quality management.
• Participate in CTMS meetings and coordinate stakeholder engagements and events.
• Contribute to quality improvement initiatives and administrative support for trial delivery.

Skills

CTMS support

Administrative support

Reporting

Stakeholder engagement

Data quality

IT systems

Tools

CTMS

MS Office

Job description

Employment Type: Permanent Part Time

Position Classification: Admin Officer Level 5

Remuneration: $41,52 - $42.64

Hours Per Week: 16

Location: Gosford

Application Close: Sunday November 8th at 11:59pm

Do you thrive in a fast-paced environment where organisation, initiative and attention to detail make a real impact? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for a highly motivated Research Support Officer to join the Centralised Clinical Trials Support Unit (CTSU) within the Research Office.

About The Opportunity

As the Research Support Officer, you will provide high-level administrative and operational support to the CTSU, ensuring the smooth day-to-day functioning of the service. Working under the direction of the Reporting Manager, you will support a broad range of administrative, coordination, reporting, and CTMS-related functions to ensure clinical trial activities are managed effectively and key performance targets are achieved.

A key component of this role is supporting the implementation and ongoing use of the NSW Health Clinical Trials Management System (CTMS). You will act as a central point of contact for CTMS-related support, assisting trial teams with data quality, system administration, troubleshooting, reporting requirements, and user support. The role will also contribute to CTMS-SDPR integration activities and support compliance with NSW Health Clinical Trial Key Performance Indicators (KPIs).

In addition, you will provide administrative support for a variety of clinical trial activities, including preparing and coordinating Confidential Disclosure Agreements (CDAs), tracking progress of agreements and regulatory documents, coordinating meetings and events, and supporting the Reporting Manager with operational priorities and special initiatives.

This position is essential to maintaining efficient operations within a busy Clinical Trial environment. In this role you will:

• Provide high-level administrative and operational support to the CTSU coordinating workflows and priorities to support effective clinical trial service delivery.
• Supporting the Reporting Manager through the preparation of reports, presentations, correspondence, meeting minutes, CDAs, and other clinical trial documentation and activities.
• Manage enquiries and provide responsive customer service to clinical trial workforce, internal and external stakeholders.
• Support the implementation, maintenance, and optimisation of the NSW Health Clinical Trials Management System (CTMS), including data quality management and KPI compliance and reporting.
• Actively participating in internal and external CTMS meetings, including CCLHD Clinical Trial Network Group meetings.
• Coordinate meetings, education sessions, stakeholder engagement activities, and clinical trial events, while providing responsive support to internal and external stakeholders.
• Contribute to quality improvement initiatives and provide project and administrative support to facilitate the successful delivery of clinical trials across CCLHD.

For more information about this role, please view the Position Description

About You

We are looking for someone who has:

• Demonstrated experience providing high-level administrative support within a complex and demanding environment.
• Proven organisational skills with the ability to manage competing priorities and meet deadlines with minimal supervision.
• Strong written and verbal communication skills, including experience preparing meeting minutes, reports and correspondence.
• Excellent customer service and stakeholder engagement skills with the ability to build effective working relationships.
• Experience using a range of computer systems and software applications, with a high level of accuracy and attention to detail.
• Demonstrated knowledge and understanding of clinical trial processes, with experience using a CTMS is highly desirable.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?

Yin Wang

Phone: [phone]

Email: [e-mail]

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at [e-mail] or call 02 4320 3519 for one‑on‑one support.

Vaccination Requirements

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.
• Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.