CCLHD - Administration Officer Level 4

NSW Health; Central Coast Council; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Day off accrual each month

17.5% annual leave loading

Paid parental leave

Relocation assistance

Job summary

Central Coast Local Health District (CCLHD) is seeking an Administration Officer Level 4 to support clinical change and deliver high-level administrative and customer service across the unit or department. You will provide day-to-day administrative support, coordinate scheduling and maintain records while working with Medical Directors and staff to ensure efficient service delivery.

Your role involves meeting deadlines, problem-solving, and delivering responsive service to patients and internal

Qualifications

• Demonstrated customer service skills and experience, with a commitment to professional, responsive support.
• Strong interpersonal, written and verbal communication skills.
• Proven experience providing high-level administrative support in a busy environment.
• Sound computer and data entry skills with Microsoft Word, Excel and Teams.
• Ability to apply established procedures and exercise initiative.
• Ability to work autonomously and in a multidisciplinary team.

Responsibilities

• Provide day-to-day administrative support to the unit or department, assisting with workflows and priorities.
• Deliver high-quality customer service by responding to enquiries and directing requests to the appropriate team members.
• Coordinate administrative systems, including scheduling patient appointments and managing communications.
• Maintain accurate records and data integrity across scheduling systems and databases.
• Organise meetings, prepare agendas, coordinate schedules and document action items.
• Prepare and manage correspondence, reports and other documentation to support operations.

Skills

Customer service

Administrative support

Microsoft Word

Microsoft Excel

Microsoft Teams

Data entry

Job description

• Employment Type:TemporaryFull Time, until 30 June 2028
• Position Classification:Administration Officer Level 4
• Remuneration:$1,498.38 - $1,532.68 per week
• Hours Per Week:38
• Location:Central Coast
• Requisition ID:REQ695959
• Applications Close:Sunday, 25 October 2026 at 11:59pm

Do you thrive in a team environment where your organisational skills and contribution truly matter? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for a dedicated Administration Officer Level 4 to play an essential role in supporting our healthcare teams and delivering excellent administrative and customer service.

About the Opportunity

As an Administration Officer Level 4 supporting clinical change, you will provide high-level administrative and customer service support to your unit or department, working closely with Medical Directors, Senior Medical Officers, colleagues and other stakeholders to support efficient service delivery.

Your role is vital in ensuring the smooth coordination of administrative processes, maintaining accurate information, and providing a responsive and professional service to patients, staff and external partners.

• Provide day-to-day administrative support to the unit or department, assisting with workflows, priorities and effective service delivery.
• Deliver high-quality customer service by responding to enquiries, providing accurate information and directing requests to the appropriate team members.
• Coordinate administrative systems and procedures, including scheduling patient appointments and managing communication and information flow.
• Maintain accurate records and data integrity across scheduling systems, databases and other administrative platforms.
• Organise meetings, including preparing agendas, coordinating schedules, taking minutes and documenting action items.
• Prepare and manage correspondence, reports and other documentation to support departmental operations.
• Apply initiative, problem-solving skills and sound judgement to manage competing priorities and meet deadlines.
• Work collaboratively with internal and external stakeholders to support effective communication and positive outcomes for patients and the wider healthcare team.

For more information about this role, please view the Position Description.

About You

We are looking for someone who has:

• Demonstrated customer service skills and experience, with a commitment to providing professional, responsive and helpful support.
• Strong interpersonal, written and verbal communication skills, including the ability to resolve issues and manage challenging enquiries effectively.
• Proven experience providing high-level administrative support in a busy environment, with the ability to manage competing priorities and meet deadlines.
• Sound computer and data entry skills, including proficiency in Microsoft Word, Excel, Teams, email, internet-based applications and databases.
• The ability to apply established procedures, exercise initiative and use problem-solving skills to achieve effective outcomes.
• The ability to work both autonomously and collaboratively as part of a multidisciplinary team, with minimal supervision.
• A commitment to the NSW Health CORE values and CCLHD's vision, goals, values and behaviours.
• A current valid Australian driver's licence and the ability to travel across Central Coast Local Health District.

If you are organised, adaptable and passionate about supporting healthcare services through excellent administration and customer service, we encourage you to apply and become part of a team making a meaningful difference to our community.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at ***************@health.nsw.gov.au or call 02 4320 3*** for one-on-one support.

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

Stay Connected

Follow us on Facebook, Instagram, and LinkedIn to stay up to date with career opportunities and the latest updates.