CCLHD - Administration Officer Level 4

Central Coast Local Health District; Central Coast; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Accrued day off

Annual leave loading

Paid parental leave

Salary packaging

Novated leasing

Relocation assistance

Fitness Passport

Flu vaccinations

Telehealth support

EAP counselling

Discounted private health insurance

Professional development

Secondment opportunities

Job summary

Central Coast Local Health District is seeking an Administration Officer Level 4 for a temporary full-time role on the Central Coast. You will support clinical change with high-level admin, manage patient appointments and maintain data integrity across systems.

The role requires strong customer service, communication skills and the ability to work autonomously or with a multidisciplinary team while upholding NSW Health CORE values.

Qualifications

• Demonstrated customer service skills with a professional, responsive approach.
• Strong interpersonal, written and verbal communication for effective issue resolution.
• Proven experience providing high-level administrative support in a busy environment.
• Proficient in Microsoft Word, Excel, Teams and email/databases.
• Ability to apply procedures, use initiative and meet deadlines.

Responsibilities

• Provide day-to-day administrative support to the unit or department, assisting with workflows and priorities.
• Deliver high-quality customer service by responding to enquiries and directing requests appropriately.
• Coordinate administrative systems, including scheduling patient appointments and managing information flow.
• Maintain accurate records across scheduling systems, databases and documents.
• Organise meetings with agendas, scheduling, minutes and action items.
• Prepare and manage correspondence, reports and departmental documentation.
• Apply initiative and problem solving to manage competing priorities and deadlines.
• Collaborate with internal and external stakeholders to support effective communication.

Skills

Customer service

Interpersonal skills

Administrative support

Microsoft Word

Excel

Teams

Tools

Microsoft Word

Excel

Teams

Databases

Job description

Employment Type: Temporary Full Time, until 30 June 2028

Position Classification: Administration Officer Level 4

Remuneration: $1,498.38 - $1,532.68 per week

Hours Per Week: 38

Location: Central Coast

Requisition ID: REQ695959

Applications Close: Sunday, 25 October 2026 at 11:59pm

Do you thrive in a team environment where your organisational skills and contribution truly matter? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for a dedicated Administration Officer Level 4 to play an essential role in supporting our healthcare teams and delivering excellent administrative and customer service.

About The Opportunity

As an Administration Officer Level 4 supporting clinical change, you will provide high-level administrative and customer service support to your unit or department, working closely with Medical Directors, Senior Medical Officers, colleagues and other stakeholders to support efficient service delivery.

Your role is vital in ensuring the smooth coordination of administrative processes, maintaining accurate information, and providing a responsive and professional service to patients, staff and external partners.

In This Role You Will

• Provide day-to-day administrative support to the unit or department, assisting with workflows, priorities and effective service delivery.
• Deliver high-quality customer service by responding to enquiries, providing accurate information and directing requests to the appropriate team members.
• Coordinate administrative systems and procedures, including scheduling patient appointments and managing communication and information flow.
• Maintain accurate records and data integrity across scheduling systems, databases and other administrative platforms.
• Organise meetings, including preparing agendas, coordinating schedules, taking minutes and documenting action items.
• Prepare and manage correspondence, reports and other documentation to support departmental operations.
• Apply initiative, problem-solving skills and sound judgement to manage competing priorities and meet deadlines.
• Work collaboratively with internal and external stakeholders to support effective communication and positive outcomes for patients and the wider healthcare team.

For more information about this role, please view the Position Description.

About You

• Demonstrated customer service skills and experience, with a commitment to providing professional, responsive and helpful support.
• Strong interpersonal, written and verbal communication skills, including the ability to resolve issues and manage challenging enquiries effectively.
• Proven experience providing high-level administrative support in a busy environment, with the ability to manage competing priorities and meet deadlines.
• Sound computer and data entry skills, including proficiency in Microsoft Word, Excel, Teams, email, internet-based applications and databases.
• The ability to apply established procedures, exercise initiative and use problem-solving skills to achieve effective outcomes.
• The ability to work both autonomously and collaboratively as part of a multidisciplinary team, with minimal supervision.
• A commitment to the NSW Health CORE values and CCLHD's vision, goals, values and behaviours.
• A current valid Australian driver's licence and the ability to travel across Central Coast Local Health District.

If you are organised, adaptable and passionate about supporting healthcare services through excellent administration and customer service, we encourage you to apply and become part of a team making a meaningful difference to our community.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?

Melissa Pickering or Nicole McDonald

Phone: [phone]

Email: [e-mail]

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at [e-mail] or call 02 4320 3519 for one-on-one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.